Rossi Fifelski
Grand Rapids
Summary
Branch management professional transitioning into a role where I can apply my experience in sourcing, interviewing, and developing employees to strengthen team performance and support business goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Manager
ChoiceOne Bank
02.2025 - Current
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained friendly and professional customer interactions.
Office Manager
Consumers Credit Union
07.2024 - 11.2024
- Supervised a team of three branch personnel to best serve our members and their current and financial needs
- Held one on ones with team to help guide them in their desired careers within the credit union
- Worked with business members and helped with their business needs while providing best products to help businesses thrive
- Focused on business development within the community by scouting business and joining network groups
General Branch Manager
Huntington Bank
07.2022 - 07.2024
- Supervised a team of six branch personnel to achieve sales goals and operate in compliance with federal regulations and corporate policies
- Conducted regular coaching sessions with all branch staff to create a strong team environment and develop career growth within the company
- Successfully directed sales teams, creating and implementing sales strategies, and maximizing company revenues
- Handled escalated customer concerns/ complaints and devised creative solutions to ensure excellent customer satisfaction
Relationship Banker I
Huntington National Bank
01.2021 - 07.2022
- Executed strong problem solving and analytical skills
- Consistently contributed to our sales pipeline through prospecting and customer engagement
- Responsible for opening and maintaining customer accounts
- Crated strategies in consistently setting partner referrals to create sales to maintain partnership
Customer Experience Banker
Huntington Bank
04.2020 - 01.2021
- Demonstrated positive attitude and a professional image
- Managed cash transactions such as deposits, withdrawals, and payments..
- Answered basic checking and savings questions with professionallytt and friendly demeanor
- Suggested products to customers such as accounts, mortgage, lending by discover goals and needs from teller line
Universal Banker
PNC
02.2019 - 09.2019
- Executed strong problem solving and analytical skills
- Responsible for creating and maintaining book or business as well as prospecting
- Presented daily store operations, and communicated sales and productivity goals to team
- Responsible for setting partner referrals to create sales
Customer Service Representative
Fifth Third
10.2017 - 02.2019
- Demonstrated strong attention to detail
- Knowledge of financial principles and practices
- Skilled at receiving and processing banking transactions as well as cash handling
- Successfully demonstrated critical thinking among team
Personal Banker II
Fifth Third Bank
04.2016 - 10.2018
- Maintained and built professional relationships with customers to provide excellent service
- Demonstrated strong project Management skills
- Tasked with training new employees
- Responsible for leading events and communicating with vendors
Education
None - Business
Kalamazoo Valley Community College
Kalamazoo, MIDiploma -
Paw Paw High School
06-2009
Skills
- Interviewing & Candidate Assessment
- Talent Sourcing & Pipeline Development
- Coaching & Employee Development
- Relationship Building & Networking
- Performance Management
- Time Management & Prioritization
Certification
NMLS
Timeline
Branch Manager
ChoiceOne Bank
02.2025 - Current
Office Manager
Consumers Credit Union
07.2024 - 11.2024
General Branch Manager
Huntington Bank
07.2022 - 07.2024
Relationship Banker I
Huntington National Bank
01.2021 - 07.2022
Customer Experience Banker
Huntington Bank
04.2020 - 01.2021
Universal Banker
PNC
02.2019 - 09.2019
Customer Service Representative
Fifth Third
10.2017 - 02.2019
Personal Banker II
Fifth Third Bank
04.2016 - 10.2018
None - Business
Kalamazoo Valley Community College
Diploma -
Paw Paw High School