Rossie Quintero
Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Personal Care Attendant 1/Scheduling Support
Altamed
Los Angeles, CA
08.2023 - Current
- Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
- Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
- Provided safe mobility support to help patients move around personal and public spaces.
- Utilized adaptive equipment like walkers or wheelchairs for aiding clients movement.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Coordinated transportation for appointments or outings to promote social engagement and access to necessary services.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Maintained confidentiality of patient information to comply with HIPAA regulations and to protect patient privacy.
- Confirmed appointment one day prior to minimize missed appointments and maximize clinic utilization.
- Use epic and excel to re schedule patients specialty appointments
- Prepared files with patient information for upcoming specialist appointments.
Patient Care Coordinator
Bright Now! Dental
Downey, CA
06.2021 - 08.2023
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Worked with patients to schedule tests and procedures.
- Worked with patients and families to develop future plans and discuss care actions.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Managed prescriptions by sending electronic requests for new medications and refills.
- Explained upcoming treatment preparation, instructions and other facts to patients.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Met with patients and families to discuss care and plan of action for future.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Posted payments to accounts and maintained records.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Organized patient files and streamlined operations to improve efficiency.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
Sales Associate
Ross Dress For Less
Paramount, CA
02.2021 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Achieved perfect attendance and on-time record.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Medical Receptionist
Casa De Salud
City Of Los Angeles, CA
02.2020 - 04.2020
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
Volunteer
USC Keck Hospital
City Of Los Angeles, CA
08.2019 - 10.2019
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
Education
High School - Clinical Medical Assistant
Los Angeles Job Corps
Los Angeles, CA08.2019
Skills
- HIPAA Compliance
- Electronic Dental Record (EDR)
- Dental Staff Support
- Dental Terminology
- Appointment Scheduling
- Data Entry
- Organization and Time Management
- Patient Scheduling
- PPO, HMO and Medi-Cal Denti-Cal
- Bilingual
- Cpr certification
Timeline
Personal Care Attendant 1/Scheduling Support
Altamed
08.2023 - Current
Patient Care Coordinator
Bright Now! Dental
06.2021 - 08.2023
Sales Associate
Ross Dress For Less
02.2021 - 05.2021
Medical Receptionist
Casa De Salud
02.2020 - 04.2020
Volunteer
USC Keck Hospital
08.2019 - 10.2019
High School - Clinical Medical Assistant
Los Angeles Job Corps