Rosslyn Jackson
Jackson,MS
Summary
Compassionate and dedicated healthcare professional with experience at University Medical Center, skilled in oxygen therapy administration and vital signs monitoring. Proven ability to enhance patient comfort and well-being through exceptional communication and active listening. Committed to delivering high-quality care and fostering positive patient relationships in fast-paced environments.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Tech 1
Baptist Memorial Hospital
10.2024 - 12.2025
- Maintained cleanliness of patient areas, ensuring compliance with health standards.
- Reduced the risk of complications by diligently monitoring patients for changes in condition and reporting concerns to nursing staff.
- Improved patient comfort by providing compassionate and attentive care during hospital stays.
Hospital Care Technician
University Medial Center
10.2025 - Current
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted with daily living activities, promoting patient comfort and dignity.
- Educated patients and families on post-care instructions and resources available.
Scheduler
Health Department Clinic
11.2024 - 08.2025
- Coordinated appointment scheduling for diverse patient needs, optimizing clinic workflow and resource allocation.
- Developed and maintained electronic scheduling system to enhance patient access and minimize wait times.
- Collaborated with healthcare providers to ensure accurate appointment management and efficient patient flow.
- Implemented process improvements that increased scheduling accuracy and reduced administrative errors.
- Trained new staff on scheduling protocols, fostering a knowledgeable team environment and enhancing service delivery.
Technical Support Representative
Teleperformance
12.2023 - 01.2025
- Resolved technical issues by troubleshooting software and hardware problems for diverse customer base.
- Provided exceptional customer service through effective communication and problem-solving skills.
- Documented support interactions in ticketing system to ensure accurate record-keeping and follow-up.
- Collaborated with cross-functional teams to enhance product knowledge and improve support processes.
Caregiver
The Blake at Township
01.2021 - 08.2024
- Assisted clients with daily living activities to promote independence and well-being.
- Provided companionship and emotional support to enhance quality of life for individuals in care.
- Maintained cleanliness and organization of living spaces to create a safe environment for clients.
Education
No Degree - Certified Medical Assistant
Delta Technical College
Horn Lake, MS11-2024
High School Diploma -
Forest Hill High School
2607 Raymond Rd08-2019
Skills
- Oxygen therapy administration
- Vital signs monitoring
- Basic life support certification
- Communication and interpersonal skills
- Phlebotomy techniques
- Patient hygiene assistance
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
Timeline
Hospital Care Technician
University Medial Center
10.2025 - Current
Scheduler
Health Department Clinic
11.2024 - 08.2025
Tech 1
Baptist Memorial Hospital
10.2024 - 12.2025
Technical Support Representative
Teleperformance
12.2023 - 01.2025
Caregiver
The Blake at Township
01.2021 - 08.2024
No Degree - Certified Medical Assistant
Delta Technical College
High School Diploma -
Forest Hill High School