Rossy Munson
Middle Village,NY
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
Work History
Bartender
Perlas NG Silangan Philippine Cuisine Restaurant
Queens, NY
08.2008 - 03.2012
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
Customer Service Cashier
Hale and Hearty Soup Restaurant
Manhattan, NY
08.2010 - 04.2011
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Cleaning
Cleaning Company
Manhattan, NY
08.2004 - 03.2008
- Reported any maintenance problems encountered during cleaning duties.
- Cleaning up after each event is finished.
- Cleaned up spills promptly using appropriate cleaning solutions.
- Maintained cleaning equipment in good condition.
- Stocked paper products and cleaning supplies.
- Vacuumed and pre-treated carpets with appropriate cleaning solutions.
- Polished furniture using appropriate cleaning products.
Sales Agent
Delagado Travel
Queens, NY
08.2003 - 01.2004
- Developed relationships with customers by providing excellent customer service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
CUNY ( Student )
LaGuardia Community College of The City University of New York
Long Island City, NY04-2024
License
American Bartenders School
252 W 29th Street New York, NY 1000102-2024
High School Diploma -
Art School
Guayaquil - Ecuador02-1990
Skills
- Food Service
- Basic accounting
- Beverage Preparation
- Payment Processing
- Health codes compliance
- Bar restocking
- Customer Service
- Fluency in Spanish
- Wine and liquor knowledge
- Hospitality and accommodation
Languages
Spanish & English
Native/ Bilingual
Timeline
Customer Service Cashier
Hale and Hearty Soup Restaurant
08.2010 - 04.2011
Bartender
Perlas NG Silangan Philippine Cuisine Restaurant
08.2008 - 03.2012
Cleaning
Cleaning Company
08.2004 - 03.2008
Sales Agent
Delagado Travel
08.2003 - 01.2004
CUNY ( Student )
LaGuardia Community College of The City University of New York
License
American Bartenders School
High School Diploma -
Art School
Similar Profiles
MA. APRIL MALATEMA. APRIL MALATE
MEDICAL SECRETARY at THE PERLAS POLYCLINIC MEDICAL INC.MEDICAL SECRETARY at THE PERLAS POLYCLINIC MEDICAL INC.
Lashondra TurnerLashondra Turner
Shift Leader/Bartender at Creole Cuisine Restaurant ConceptsShift Leader/Bartender at Creole Cuisine Restaurant Concepts
Juan GreenJuan Green
Garde Manger Chef at Cuisine restaurantGarde Manger Chef at Cuisine restaurant