Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Rosy Westerlind

Sugar Land,TX

Summary

Guest Experience professional with a sharp focus on enhancing guest experiences and supporting their peers. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and a guest-centric approach.

Overview

14
14
years of professional experience

Work History

Educator (GEC)

lululemon
11.2021 - Current
  • Provided the ultimate guest experience via multi-channel communication (telephone, email, live, chat)
  • Assisted with the Resolutions team by following up on escalated cases and ensuring guests were resolved and more confident in the lululemon brand than when they started their case
  • Advanced in assisting with Medallia and Bazaar Voice reviews to ensure that brand image and honest product feedback were displayed with integrity on .com
  • Supporting Peers as an Educator Expert. Leaning into positivity and helpfulness through peak season and beyond.

HR Manager – Talent, Training and Development

Dynamic Fitness
09.2015 - 04.2020
  • Developed New Hire Orientation, Fitness Programs, Advanced Sales Training, Benefits Management and Succession Planning courses for a staff of 250 Team Members and Management for 4 Houston area locations
  • Managed daily HR responsibilities, including but not limited to Texas Workforce Commission, Wage Garnishments, Texas Attorney General, and EEOC claims
  • Worked directly with the CEO on special projects for the company and corporate alignment
  • Managed staffing levels, hiring, firing and disciplinary action
  • Lived for developing future leaders and helping the company grow organically

Front End Supervisor

Whole Foods Market
08.2014 - 08.2015
  • Hired in to drive sales in the Whole-Body department selling Supplements, Skin Care products and Clothing lines that were ecofriendly and sustainable
  • Worked with demonstrating products, merchandising, training staff members and promoting to execute well-driven sales events
  • 6 Months into my position, I was promoted to help lead the Front-End team, by directing and training cashiers to provide excellent customer service upon checkout and helping all Whole Foods shoppers find the products they need

Cosmetic Business Manager / Sales Manager

Estee Lauder / Macy’s
03.2011 - 08.2014
  • Hired into Macy’s to establish train and develop a sales team for a women’s sportswear department
  • Hosted training and facilitated for a staff of 150 for Macy’s advanced selling programs
  • Transferred into Cosmetics originally based out of one location, then into the greater Houston area to help teach sales and makeup artistry
  • Managed a 1.2 million a year revenue line in Sugar Land, raising its revenue to 1.5 million in just under 1.5 Years
  • Managed a team of 50 regional makeup artists for various events as a Featured Make Up Artist

Education

Bachelor of Science - Fashion, Retail Management

Art Institute of Houston
01.2011

Skills

  • Customer Service
  • Client Management
  • Sales Expertise
  • HR Management
  • Talent Search
  • Training and Developing
  • Facilitator
  • Advanced Sales

Accomplishments

  • Awarded Best in Show for final capstone project at the Art Institute of Houston.

Languages

Swedish
Native or Bilingual

Timeline

Educator (GEC)

lululemon
11.2021 - Current

HR Manager – Talent, Training and Development

Dynamic Fitness
09.2015 - 04.2020

Front End Supervisor

Whole Foods Market
08.2014 - 08.2015

Cosmetic Business Manager / Sales Manager

Estee Lauder / Macy’s
03.2011 - 08.2014

Bachelor of Science - Fashion, Retail Management

Art Institute of Houston

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Rosy Westerlind