ROSYLIN RAY
Overview
20
20
years of professional experience
Work History
Advisor
Apple, Inc
10.2024 - Current
- Increased customer satisfaction of 88% from year 2023 to 94% in year 2025
- Promoted a positive working environment by fostering an open communication channels, and supporting team members in their professional growth
- Enhance team productivity by sharing expertise and collaborating on complex cases
- Promptly addressing and resolving customer inquiries and concerns to enhance overall customer satisfaction.
- Maintained comprehensive knowledge of products and services ensuring accurate information was provided to customers
- Continuously updated personal knowledge about new product, launches, promotions, or policies changes so that consumers would receive accurate information at all times
- Achieved high levels of customer retention by consistently delivering exceptional service, even under challenging circumstances
- Maintained a North Star evaluation for quality standards of 92% from 2024 to 96% in 2025
Manager
Walmart
08.2005 - 10.2023
- Managed inventory control, ensuring optical stock levels while minimizing shrinkage and wastage
- Resolved complex, customer complaints properly and effectively maintaining high levels of customer satisfaction while protecting business interest
- Partnered with other co-managers to share best practices, learn from collective experiences and improve overall store performance
- Maintained team efficiency by strategically, delegating, daily activities, monitoring output, and rewarding positive contributions
- Oversaw a team of customer service representatives, cultivating a positive work atmosphere and emphasizing teamwork collaboration.
- Trained and regularly mentor associates on performance oriented strategies, and customer service techniques
Education
Master of Science - Accounting and Information Systems
Strayer University
Bachelor of Science - Accounting
Strayer University
Associate of Science - Recording Arts
Full Sail University
Skills
- Basic in Excel
- Basic in Powerpoint
- Basic in Logic Pro
- Basic in Pro Tools
- Create Instrumental Music
Timeline
Advisor
Apple, Inc
10.2024 - Current
Manager
Walmart
08.2005 - 10.2023
Master of Science - Accounting and Information Systems
Strayer University
Bachelor of Science - Accounting
Strayer University
Associate of Science - Recording Arts
Full Sail University
Similar Profiles
Tiffany AndersonTiffany Anderson
Senior Specialist at Apple, IncSenior Specialist at Apple, Inc
ROBERT MEGILLROBERT MEGILL
iTunes Provider Support at Apple, InciTunes Provider Support at Apple, Inc
Scott DavisScott Davis
Senior Manager - Information Systems & Technology at Apple, IncSenior Manager - Information Systems & Technology at Apple, Inc
ANDREA GAYDOUANDREA GAYDOU
AI/ML Data Ops Analyst at Apple, INCAI/ML Data Ops Analyst at Apple, INC
MAYUR VAGHELAMAYUR VAGHELA
Advisor at ICICI Securities LimitedAdvisor at ICICI Securities Limited