Roszely Betancur
New York,NY
Summary
Driven professional with a proven track record in customer service and cash handling, demonstrated during tenure at Hilton Hotels and Century 21. Excelled in fostering patient relationships and maintaining financial accuracy, showcasing a blend of empathy and integrity. Achieved significant improvements in patient quality of life and transactional precision, leveraging strong communication and issue resolution skills.
Overview
6
6
years of professional experience
Work History
Home Care Aide
Erosa Private Home Care
04.2022 - 02.2024
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Ran errands for patients, did shopping, and picked up other necessities.
Front Desk Receptionist
Hilton Garden Inn Hotel
08.2020 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Trained new team members on company procedures, customer service and issue resolution.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Cashier
Dollar General
06.2020 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier/Sales Associate
Century 21
02.2019 - 03.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Processed refunds and exchanges in accordance with company policy.
Cashier
Five Below
02.2018 - 02.2019
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
New Visions Charter High School
Bronx, NY06.2019
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Cash Register Operation
- Written and verbal communication
- Issue Resolution
Timeline
Home Care Aide
Erosa Private Home Care
04.2022 - 02.2024
Front Desk Receptionist
Hilton Garden Inn Hotel
08.2020 - 01.2022
Cashier
Dollar General
06.2020 - 09.2020
Cashier/Sales Associate
Century 21
02.2019 - 03.2020
Cashier
Five Below
02.2018 - 02.2019
High School Diploma -
New Visions Charter High School
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