Roteria Miller
Orlando,FL
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
10
10
years of professional experience
Work History
Case Manager
AssistRx
10.2022 - 05.2026
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Pharmacy Technician
CVS Specialty Pharmacy
09.2018 - 10.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Referral Coordinator
UnitedHealthcare
01.2016 - 09.2018
- Coordinated patient referrals between healthcare providers and specialists to streamline processes.
- Managed electronic health records systems to ensure accuracy in patient information transfer.
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
Education
Technician License - Pharmacy
Florida Career College
Orlando FL08.2018
Oak Ridge High School
Orlando, FL06.2010
Skills
- Patient Education
- Patient Confidentiality
- FDA and HIPAA Compliance
- Verifying Orders
- MediTech
- Epic
- Medicare and Medicaid Processes
- Pre-authorizations
- Insurance verification
- Follow-up coordination
Timeline
Case Manager
AssistRx
10.2022 - 05.2026
Pharmacy Technician
CVS Specialty Pharmacy
09.2018 - 10.2022
Referral Coordinator
UnitedHealthcare
01.2016 - 09.2018
Technician License - Pharmacy
Florida Career College
Oak Ridge High School