Roth Esposito
Santa Barbara,CA
Summary
Collaborative Used Car Sales Manager with strong business acumen and 8+ years of progressive and relevant sales management experience. Dedicated to consistently meeting sales quotas through expert management and leadership of sales team. Skillful in maintaining adequate inventory, forecasting sales and motivating team to reach sales targets.
Overview
8
8
years of professional experience
Work History
Pre-Owned Sales Manager
Visionary Automotive Group
2022.01 - Current
- Directed pre-owned departmental operations by managing vehicle acquisition, reconditioning, pricing, and sales strategy to maximize profitability
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Oversaw all aspects of the vehicle reconditioning process, coordinating tasks between departments efficiently to minimize turnaround time.
- Collaborated with the General Sales Manager to set monthly sales targets and develop strategies to achieve them consistently.
- Negotiated trade-in values with customers fairly but assertively, ensuring a profitable return on investment for the dealership.
- Maintained open lines of communication with upper management, providing regular updates on sales performance and addressing any concerns proactively.
- Analyzed market trends and adjusted inventory levels accordingly, maximizing profitability while reducing days on lot.
- Worked closely with other department managers to streamline processes between departments, enhancing overall dealership efficiency.
- Fostered a culture of continuous improvement within the sales department, regularly organizing sales strategy meetings and skill-building sessions for employees at various levels of expertise.
Inventory Manager
Berkshire Hathaway Automotive
2018.02 - 2022.01
- Direct inventory logistics and manage merchandising compliance for a high-volume dealership network, enhancing productivity through process development and optimization.
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Optimized supply chain processes by collaborating with suppliers, distributors, and transportation providers for seamless inventory management.
Sales Professional
Berkshire Hathaway Automotive
2017.01 - 2018.02
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships and generate conversions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
Customer Service Manager
Berkshire Hathaway Automotive
2016.05 - 2017.01
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Took ownership of customer issues and followed problems through to resolution.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Bachelor of Arts - Criminal Justice
The University of Alabama
Tuscaloosa, AL05.2016
Skills
- Staff Management
- Goals and performance
- Team Leadership
- Staff Training and Development
- Client Relationship Management
- Complex Problem-Solving
- Operations Management
- Teamwork and Collaboration
- Time Management
- Verbal and written communication
- Problem-Solving
- Customer Service
Timeline
Pre-Owned Sales Manager
Visionary Automotive Group
2022.01 - Current
Inventory Manager
Berkshire Hathaway Automotive
2018.02 - 2022.01
Sales Professional
Berkshire Hathaway Automotive
2017.01 - 2018.02
Customer Service Manager
Berkshire Hathaway Automotive
2016.05 - 2017.01
Bachelor of Arts - Criminal Justice
The University of Alabama
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