Rotoya Varice
Pasadena,TX
Summary
Detail-oriented professional with over 10 years in leasing and operational support. Proven track record in processing rental applications, coordinating move-ins, and maintaining tenant relationships. Committed to enhancing customer satisfaction through effective communication and attention to detail.
Overview
12
12
years of professional experience
Work History
Leasing Agent
Valiant Residential
Houston, TX
05.2026 - Current
- Assist prospective residents with apartment leasing and community tours
- Schedule and conduct apartment showings
- Prepare and execute lease agreements
- Process rental applications and submit documentation for approval
- Processed rental applications and performed background checks on applicants.
- Coordinated move-in and move-out procedures for tenants efficiently.
- Contacted and followed up with tenants on renewal notices.
- Inspect vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Answer incoming phone calls and respond to inquiries
- Responded to tenant inquiries and maintained positive relationships.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Contacted tenants to provide updates on renewal notices and address any concerns. with tenants on renewal notices.
- Updated property listings on multiple online platforms regularly.
Datacom Clerk
Essendant
Houston, TX
10.2014 - 11.2025
- Maintained accurate data and inventory records
- Maintained accurate data and inventory records to support inventory management and order fulfillment.
- Processed customer orders promptly and accurately.
- Worked with team members to ensure customers received their orders on time.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Coordinated with team members to ensure timely fulfillment of customer orders.
- Processed customer orders promptly and accurately to enhance customer satisfaction.
Education
Associate of Applied Science - Business Administration And Management
University of Phoenix
Tempe, AZ10-2024
High School Diploma -
Mac Arthur High School
Houston, TX05-2001
Some College (No Degree) - Accounting
Stephen F. Austin State University
Nacogdoches, TXSome College (No Degree) - Business Administration and Management
Lone Star College
Houston, TXSkills
- Apartment leasing
- Lease preparation
- Application processing
- Marketing strategies
- Data management
- Data entry accuracy
- Record keeping
- Phone communication skills
- Scheduling and coordination
- Problem solving
- Communication etiquette
- Effective communication
- Goal-oriented approach
- Team collaboration
- Issue escalation
- Goal-oriented mindset
- Staff management
- Collaboration facilitation
- Administrative support
- Relationship building
- Tenant management
- Relationship management
- Customer service
Timeline
Leasing Agent
Valiant Residential
05.2026 - Current
Datacom Clerk
Essendant
10.2014 - 11.2025
Associate of Applied Science - Business Administration And Management
University of Phoenix
High School Diploma -
Mac Arthur High School
Some College (No Degree) - Accounting
Stephen F. Austin State University
Some College (No Degree) - Business Administration and Management
Lone Star College