Roudolph Gaspard
Davenport,FL
Summary
Customer Service professional with 10 year's experience in variety of industries. Providing support to low-and high- level executives Organized, and efficiently prioritizing and handling multiple task. Excellent verbal and Written Communication time management skills with the ability to prioritized and handle multiple project and fast paced environments.
Overview
11
11
years of professional experience
Work History
Truck Driver
General Partners Group Inc
07.2022 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
Ground Operations
JetBlue Airlines
10.2021 - 06.2022
- Monitored safety-sensitive zones and enforced security measures throughout ground operations.
- Understood FAA, TSA and airport regulations and verified compliance.
- Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
- Coordinated and monitored snow and ice control procedures and confirmed compliance with airport's severe weather control plan.
Station Supervisor
Silver Airways
07.2017 - 10.2021
- Worked closely with personnel, customer and contractors to resolve problem.
- Create spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Implemented and maintained remote broadcast equipment to guarantee optimum safety, control and security.
- Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
Sales Representative
Home Depot
12.2014 - 10.2017
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Agent Services Representative
Air Canada
09.2012 - 12.2014
- Used airline computer to create airline tickets and boarding passes.
- Reviewed flight schedules and airlines destination information.
- Maintained passenger cabin to meet airline cleanliness standards.
- Stayed up to date with latest airport security, and airline regulations and policies.
Education
No Degree - Pharmacy
Keiser University
Fort Lauderdale, FL08.2013
High School Diploma -
New American School
Port Au Prince, Haiti 05.2007
Skills
- Security Systems
- Equipment Operation
- Customer Service
- Billing Adjustments
- Supervision
- Staff development and oversight
- Entry Management
- Fluent in / Spanish, French, Creole
- Cargo and Freight
Languages
Spanish
Full Professional
French
Full Professional
Haitian Creole
Native or Bilingual
Timeline
Truck Driver
General Partners Group Inc
07.2022 - Current
Ground Operations
JetBlue Airlines
10.2021 - 06.2022
Station Supervisor
Silver Airways
07.2017 - 10.2021
Sales Representative
Home Depot
12.2014 - 10.2017
Agent Services Representative
Air Canada
09.2012 - 12.2014
No Degree - Pharmacy
Keiser University
High School Diploma -
New American School
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