Roudolph Gaspard
Davenport
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
AdventHealth
05.2024 - Current
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Provided directions and information to patients and families in a professional manner.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Explained various admission forms and policies, acquiring signatures for consent.
- Maintained a professional attitude while working under pressure during peak hours.
- 40 Hours/Week Full-time
Call Center Representative
Teleperformance USA
03.2023 - 04.2024
- Managed high-volume inbound calls, ensuring exceptional customer service and satisfaction.
- Documented interactions accurately in CRM systems to maintain comprehensive customer records.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Resolved complex customer inquiries through effective problem-solving and active listening skills.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Ground Operations Agent
JetBlue Airlines
10.2022 - 02.2023
- Performed baggage handling duties, including loading and unloading cargo, ensuring proper weight distribution, and verifying manifests.
- Inspected aircraft interiors prior to departure for cleanliness and functionality of onboard amenities.
- Conducted pre-flight checks of aircraft and ensured all safety protocols were met.
- Provided customer service support by responding to inquiries from travelers regarding their flights or services offered at the airport terminal.
- Maintained operations compliance with FAA, TSA and airport regulations.
- 40 Hours/Week Full-time
Station Supervisor
Silver Airways
06.2017 - 09.2022
- Supervised and coordinated the activities of station personnel to ensure efficient operations.
- Conducted regular audits of stations to identify any potential problems or areas needing improvement.
- Investigated customer complaints promptly and took corrective action as needed.
- Resolved conflicts between staff members in an effective manner.
- Performed regular maintenance checks and identified any repair needs before they became serious issues.
- Established employee schedules and work hours, reviewing employee timesheets to finalize payroll.
- Provided support during emergencies by coordinating resources and personnel to address the situation quickly and efficiently.
- Inspected equipment regularly to ensure proper functioning and compliance with safety standards.
- Established effective working relationships with vendors, suppliers, customers, and government agencies involved in the day-to-day operations of the station.
- Trained new hires on company policies and procedures, as well as job-specific duties.
- 40 Hours/Week Full-time
Customer Service Sales Representative
Home Depot
01.2016 - 05.2017
- Assisted clients in selecting colors, finishes and other aesthetic details of their kitchens or bathrooms.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Recommended, selected, and located merchandise based on customer desires.
- Ordered inventory when needed to ensure adequate supplies of products in stock.
- Placed special orders or called other stores to find desired items.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- 40 Hours/Week Full-time
Customer Service Representative
Air Canada
07.2013 - 12.2015
- Provided clients with assistance in preparing required travel documents and forms.
- Provided customer service to travelers in the form of answering questions and providing directions.
- Managed communication between airline personnel and customers in a professional manner.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Printed itineraries and tickets for passengers each day.
- Verified identification documents such as passports or driver's licenses.
- 40 Hours/Week Full-time
Education
High School Diploma -
New American High School
Port Au Prince, Haiti06.2007
Associate of Science - IT Cybersecurity
Northbridge University
Kissimmee, FL06.2027
Skills
- Data Entry
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Medical terminology
- Healthcare systems navigation
- EMR
- Money handling
- Insurance billing
Language
English
Spanish
French
Creole
Timeline
Patient Access Representative
AdventHealth
05.2024 - Current
Call Center Representative
Teleperformance USA
03.2023 - 04.2024
Ground Operations Agent
JetBlue Airlines
10.2022 - 02.2023
Station Supervisor
Silver Airways
06.2017 - 09.2022
Customer Service Sales Representative
Home Depot
01.2016 - 05.2017
Customer Service Representative
Air Canada
07.2013 - 12.2015
High School Diploma -
New American High School
Associate of Science - IT Cybersecurity
Northbridge University