Roudvik Abdalian
Glendale,California
Summary
Motivated, energetic, and dedicated customer service representative with superior attention to detail and proven capabilities in ensuring excellent customer satisfaction in a fast paced working environment. Expert in building customer loyalty by effectively resolving problems, quickly processing transactions, and building relationships with clientele while offering solutions to satisfy their expectations. Looking for a new position with room for advancement where sales abilities and a results-oriented nature will be highly valued.
Overview
7
7
years of professional experience
Work History
Loan Officer
PennyMac Financial Services
12.2021 - 09.2022
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Negotiated loan terms and conditions with customers to secure best deal.
Host
The Atmosphere
01.2018 - 12.2022
- Completed daily side work and opening and closing duties without fail.
- Cultivated positive guest relations by managing information and orchestrating speedy seatings.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
- Assisted managers with quickly resolving service- and food-related issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Concessionist
AMC Theatres
03.2016 - 02.2017
- Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
- Contributed to an increase in return customers due to exceptional customer service experiences provided consistently.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
Glendale High School
Glendale, CA05.2016
Skills
- Sales expertise
- Conflict resolution
- Strong work ethic
- Money handling abilities
- Communication skills
- Self-motivated
- Cooperative team member
- Bilingual: Fluent in English and Armenian
Timeline
Loan Officer
PennyMac Financial Services
12.2021 - 09.2022
Host
The Atmosphere
01.2018 - 12.2022
Concessionist
AMC Theatres
03.2016 - 02.2017
High School Diploma -
Glendale High School
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