Rouxanne Ricketts
North Lauderdale,United States
Summary
Seasoned professional with 11 years of experience, seeking a Claims Adjuster role. Expertise in claims processing, fraud detection, and settlement negotiations from tenure at Universal Property & Casualty Insurance. Proven track record in customer service and policy management, adept at leading sales teams to exceed targets.
Overview
14
14
years of professional experience
Work History
Subrogation Examiner
Universal Property & Casualty Insurance
Fort Lauderdale, FL
09.2024 - 09.2025
- Determined liability and potential recovery from responsible parties.
- Negotiated settlements with responsible parties and their insurers.
- Communicated with insured parties, witnesses, and attorneys to gather necessary information for claim investigations.
- Prepared and presented legal documents to facilitate the recovery process.
- Maintained accurate records of all subrogation activities and provided regular status updates to management.
- Worked independently and collaboratively as part of a team.
Claims Adjuster
Universal Property & Casualty Insurance
FORT LAUDERDALE, United States
11.2020 - 09.2024
- Delivered outstanding customer service, addressing policyholder concerns with clear, attentive communication.
- Analyzed policy documents and related records to accurately determine the scope and limitations of insurance coverage.
- Processed claims efficiently, averaging 40 per week, while diligently identifying and addressing potential fraud.
- Conducted effective claims negotiations up to a settlement authority of $7,500, providing key assistance throughout litigation.
- Performed in-depth interviews and investigations, synthesized findings, and compiled detailed reports to expedite claims resolution and support fair settlement outcomes.
Underwriting/Claims Customer Service
Universal Property & Casualty Insurance Company
Fort Lauderdale, FL
09.2017 - 11.2020
- Managed customer inquiries and grievances, facilitating effective resolutions while maintaining professional service standards.
- Delivered comprehensive customer support by articulating insurance policy specifics and resolving policyholder issues with diligence.
- Executed policy modifications, handling level one endorsements, and supplied technical support for mobile device-based policy management.
- Collaborated with writing agents to tackle underwriting issues, enhancing overall operational efficiency.
Inbound Sales team lead
Comcast
Miramar
06.2014 - 11.2016
- Managed an inbound sales team to surpass sales targets through operational oversight, performance optimization, and commitment to superior customer service.
Inbound Sales Representative
Comcast
10.2011 - 06.2014
- Effectively managed a high volume of incoming sales inquiries, utilizing strong product knowledge and sales expertise to match customers with appropriate service packages.
- Adeptly navigated Comcast's internal systems to process orders, schedule installations, and arrange billing, ensuring a seamless customer experience.
- Maintained up-to-date knowledge of Comcast's evolving product offerings and promotions to provide accurate information and maximize sales opportunities.
- Consistently met and exceeded sales targets through the application of persuasive communication skills and by building rapport with potential customers, tailoring solutions to their unique needs.
- Contributed to team success by sharing best practices and participating in ongoing training to enhance sales techniques and customer service skills.
Education
DIPLOMA - Liberal Arts
COCONUT CREEK HIGH SCHOOL
Coconut Creek, FLSkills
- MS Office
- Analytical
- Personable
- General Lines (Prop & Cas)
- Adjuster - All Lines
- Xactimate
- Negotiations
- Health Insurance Sales
- CSR
- Underwriting Knowledge
- Client Acquisition Expert
- Results-Oriented
- Proactive
- Team Player
- Order Management
- Investigate Property Damage
Timeline
Subrogation Examiner
Universal Property & Casualty Insurance
09.2024 - 09.2025
Claims Adjuster
Universal Property & Casualty Insurance
11.2020 - 09.2024
Underwriting/Claims Customer Service
Universal Property & Casualty Insurance Company
09.2017 - 11.2020
Inbound Sales team lead
Comcast
06.2014 - 11.2016
Inbound Sales Representative
Comcast
10.2011 - 06.2014
DIPLOMA - Liberal Arts
COCONUT CREEK HIGH SCHOOL