Randy Steinberg
Philadelphia Insurance Companies
Churchville,Pennsylvania
31
years of professional experience
I am a result driven Auto Claims Professional with extensive experience in fleet auto accident claims.
Professional with experience in assessing and evaluating complex information. Skilled in critical analysis, problem-solving, and decision-making. Strong focus on team collaboration and achieving results. Adaptable with expertise in attention to detail, accuracy, and high degree of reliability.
Work History
Subrogation Examiner
8 Years 11 Months- Leverage 15+ years of specialized auto subrogation experience to investigate, evaluate, negotiate, and resolve complex recovery claims from initial review through final disposition. Analyze comprehensive claim documentation, and supporting evidence to determine recovery potential and establish responsible parties. Apply strong analytical and investigative skills to evaluate liability, damages, comparative negligence, contractual obligations, and applicable laws in support of recovery decisions. Manage a diverse caseload. Negotiate directly with insurance carriers, attorneys, claimants, and other parties to maximize recovery. Exercise independent judgment in evaluating disputed liability, assessing settlement opportunities, resolving complex claim issues, and determining appropriate recovery strategies. Identify inconsistencies, missing information, and potential recovery opportunities through detailed review and investigative research. Maintain accurate, comprehensive claim documentation and electronic records while ensuring compliance with company procedures, regulatory requirements, and established authority guidelines. Build effective working relationships with internal departments, insurers, attorneys, and other stakeholders to facilitate successful claim resolution.
Client Service Specialist
3 Years 4 Months- The primary day-to-day contact for designated the second largest client. Responsible for timely completion of collision repair decision workflows for both agreed prices, supplements, and all client services related tasks. Provide counsel regarding decisions by utilizing in house resources such as Quality Control, Network, Loss Recovery and Financial Administration Teams. Responsible for all escalated issues from internal departments, clients, and vendors. Collaborate with management team leaders to provide quick, efficient resolution to all escalated issues
Senior Vehicle Remarketing Specialist
5 Years 11 Months- Dispose of salvage vehicles utilizing salvage buyer network. Consistently meet client bid expectations. Manage yearly inventory of 800 vehicles. Develop and implement time saving processes and procedures. Assist in developing pilot programs for winning new clients. Cultivate salvage buyer network. Process sale paperwork and payments accurately and promptly. Efficiently process all titles to buyers. Resolve all client and vendor related service issues to their satisfaction. Research federal and state laws with reference to salvage vehicle sales.
Senior Insurance Services Representative
3 Years 10 Months- Managed collision repair process for automobile insurance claim representatives. Prompt follow up on estimate appointments, agreed prices, repair appointments, assignment of independent appraisers. Frequent communication with auto body technicians, insurance claim representatives, third parties, and insurers. Handle complicated repair comeback issues.
Insurance Services Team Leader
2 Years 2 Months- Supervise, coach, and council 16 claim representatives. Manage collision repair process. Handle escalated issues involving estimates, agreed prices, and repairs. High level communication with auto body technicians, insurance claim representatives, third parties, and policy holders. Resolve complicated comeback issues.
Point Person Insurance Services
1 Year- Developed and managed Independent Appraiser network to provide better service to automobile claim representatives.
Subrogation Representative
4 Years 10 Months- Collect reimbursement of collision repair costs from third party insurance companies.
Education
Bachelors - Business Administration
Dale Carnegie Graduate
Skills
Creative problem solver
Strong verbal and written communication skills
Leadership
Ability to multi-task
Client Service Expertise
Vendor Management
Microsoft Office
Copilot
Timeline
Subrogation Examiner
Philadelphia Insurance Companies
10.2017 - CurrentRead More
Client Service Specialist
The CEI Group
06.2014 - 10.2017Read More
Senior Vehicle Remarketing Specialist
The CEI Group
07.2008 - 06.2014Read More
Senior Insurance Services Representative
The CEI Group
10.2003 - 08.2007Read More
Insurance Services Team Leader
The CEI Group
08.2001 - 10.2003Read More
Point Person Insurance Services
The CEI Group
08.2000 - 08.2001Read More
Subrogation Representative
The CEI Group
10.1995 - 08.2000Read More
Temple University
Bachelors from Business Administration
Read More