Rovette Gutierrez
San Antonio,TX
Summary
Motivated and detail-oriented Student pursuing A.A. in Paralegal Studies, seeking a Paralegal Internship to apply research, writing, and organizational skills in a professional legal environment. Committed to supporting attorneys and gaining hands-on experience in case preparation and client service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Answernet Houston/Westpark Communications
San Antonio, TX
08.2024 - Current
- Provided exceptional customer support by resolving inquiries and complaints efficiently.
- Utilized CRM systems to document customer interactions and ensure accurate record-keeping.
- Collaborated with team members to improve service response times and customer satisfaction.
- Conducted follow-up calls to ensure resolution of issues and enhance customer relationships.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Medical Assistant
CentroMed
San Antonio, TX
12.2015 - 05.2023
- Assisted in patient intake processes and maintained accurate medical records.
- Supported healthcare providers by preparing examination rooms and sterilizing equipment.
- Scheduled appointments efficiently, improving patient flow and reducing wait times.
- Conducted routine laboratory tests and collected specimens for analysis.
- Managed inventory of medical supplies to ensure availability during procedures.
- Recorded vital signs and documented patient information accurately in electronic systems.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Medical Assistant, CMA -
Concorde Career College
01.2013
Associate’s - paralegal studies
San Antonio College
San Antonio, TX05.2026
Skills
- Legal research (LexisNexis, Westlaw, PACER)
- Document drafting (motions, contracts, pleadings)
- Case management and filing documentation
- Client communication and intake
- Proficient in Microsoft Office Suite and Google Workspace
- Strong attention to detail and organizational skills
- Excellent written and verbal communication
Certification
- CMA - Certified Medical Assistant
- RMA - Registered Medical Assistant
- Paralegal Studies- Approximate date of completion May 2026
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Answernet Houston/Westpark Communications
08.2024 - Current
Medical Assistant
CentroMed
12.2015 - 05.2023
Associate’s - paralegal studies
San Antonio College
Medical Assistant, CMA -
Concorde Career College