Amber Bennett
Saint Augustine,FL
Summary
Proven track record in enhancing customer satisfaction and team productivity at AnswerFirst through effective complaint resolution and operational best practices. Excelled in data entry and de-escalation techniques, achieving notable efficiency improvements. Demonstrated exceptional administrative support and clerical skills, contributing to streamlined operations and positive client outcomes.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
AnswerFirst
12.2020 - Current
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Updated databases to handle customer data.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Substitute Teacher, K-12
Kelly Services
09.2022 - 08.2023
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Administrative Specialist
Necco
07.2014 - 06.2015
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation for behavioral health clients.
- Processed and submitted expenses to the state or other entities for reimbursement.
- Verified insurance for all clients at point of entry and ongoing.
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
- Supported management by processing invoices and documents with consistent on-time delivery.
Education
Paralegal Studies
Boston University
Boston, MA12.2023
Bachelor of Arts - Interdisciplinary Studies
Northern Kentucky University
Newport, KY08.2014
Skills
- Account updating
- Call Management
- Complaint resolution
- Scheduling
- Administrative Support
- Financial Recordkeeping
- Legal Research: Westlaw, LexisNexis, PACER, E-discovery
- Software Technologies: Clio, CaseMap, Microsoft Office Suite
- Documentation: Document Review, E-filing, Transcription, Citation Checking, Legal Briefs
- Legal Writing Analysis
- Legal Research
- Calendar Management
Timeline
Substitute Teacher, K-12
Kelly Services
09.2022 - 08.2023
Customer Service Representative
AnswerFirst
12.2020 - Current
Administrative Specialist
Necco
07.2014 - 06.2015
Paralegal Studies
Boston University
Bachelor of Arts - Interdisciplinary Studies
Northern Kentucky University
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