Rovina Seecharran
Summary
Accomplished Operation Team Leader with a proven track record at NFI Industries, enhancing operational efficiency and service quality through strategic process improvements and cross-functional team leadership. Skilled in Google Workspace and adept at fostering team capabilities, I excel in inventory control and delivering impactful training, demonstrating both hard and soft skills essential for dynamic business environments.
Overview
8
8
years of professional experience
Work History
Operation Supervisor
NFI Industries
03.2022 - Current
- Established clear objectives for each team member and tracked progress toward goals.
- Trained and mentored employees to maximize team productivity.
- Facilitated collaboration across departments to streamline operations.
- Maintained strict safety regulations among all employees.
- Identified training needs and arranged relevant training sessions.
- Implemented new processes to improve company quality and performance.
Senior Team Lead
FedEx Canada
10.2019 - 03.2022
- Specializing in Customer Care of re-attempt and delayed deliveries
- Leading the Team to effectively address customer issues and resolve them in timely and efficient manner
- Collaborating with Shift Manager to improve problem resolution and selling company services
Team Lead, Inventory Control
Metro Logistics
09.2017 - 02.2019
- Successfully implemented and maintained “7 Qualities of Good Customer Service"
- Strong problem-solving skills to identify, cope and anticipate problems as they arise
- Managing warehouse inventory and Cycle Counts reports
- Maintaining proper levels of building supplies
- Handling data entry duties related to inventory control
- Continues improvement of the control procedures
- Demonstrated problem solving skills
- Working with Management on identifying areas of improvement in Storage and Active Inventory
Education
Diploma - Business Administration
University of Guyana
05-2001
Skills
- Proficient in Google Workspace, Magento, AS400 and WHMS including MAVES and Manhattan
- Confident in utilizing RF equipment
- Able to plan and forecast inbound/outbound shipments, track inventory control through daily cycle counts, and monitor daily productivity and various KPIs
- Providing training to build cross-functional teams capable of picking, packing, and receiving
- Delivering independent performance appraisals with motivating, constructive feedback
Timeline
Operation Supervisor
NFI Industries
03.2022 - Current
Senior Team Lead
FedEx Canada
10.2019 - 03.2022
Team Lead, Inventory Control
Metro Logistics
09.2017 - 02.2019
Diploma - Business Administration
University of Guyana