Rowan Hwa
Seattle,WA
Summary
With 5 years of extensive experience in the restaurant industry, I have developed a standard of excellence. Confident in providing friendly and upbeat customer service, even in high-pressure and fast-paced settings. Demonstrated efficiency, attention to detail, team collaboration, and quick learning capabilities. Committed to meeting and exceeding your company's standards. Thank you for considering me as a candidate for employment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host/Busser/Food Runner
Noi Thai Cuisine
03.2023 - Current
- Company Overview: a distinguished Thai restaurant committed to offering exceptional fine-dining services
- I am currently employed at Noi Thai Cuisine, a distinguished restaurant committed to offering exceptional services
- My responsibilities encompass three key roles, namely the hostess, busser, and food runner
- As a hostess, I play a vital role in creating a welcoming atmosphere for our guests, ensuring they leave with a positive impression of our establishment. My duties entail answering phone calls, making reservations, receiving take-out orders, greeting customers, and guiding them to their assigned tables
- Effective communication with guests and co-workers is paramount to providing exceptional service, and planning to maintain a seamless workflow is crucial
- As a busser, primary responsibility is to efficiently and proficiently clear tables after diners have left the restaurant. Additionally, bussers play a crucial role in upholding the restaurant's appearance and supporting servers with tasks like pre-bussing. At Noi Thai Cuisine, there are precise instructions to adhere to when it comes to arranging tables that must be followed with meticulous attention to detail
- As a food runner, the primary responsibility entails delivering the correct food items to the respective tables and packing to-go orders. This position necessitates acquiring a thorough understanding of the menu, seat numbers, and table numbers, similar to the server
- The accuracy and promptness of the food runner's duties heavily influence the customer's satisfaction level, which, in turn, impacts the restaurant's reputation
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Server Assistant/Hostess
Kona Kitchen
08.2022 - 02.2023
- Working at Kona Kitchen offers experiences of causal-dining restaurants accompanied with friendly interactions with local customers.
- The major difference lies in the fast-paced work environment and extensive scope of responsibilities
- As a server assistant, my job involved guiding customers to their tables, informing servers about the table number, and serving customers water. Secondly, primarily involves cleaning dining tables, and perform small tasks requested by servers
- To be successful in this position, it's crucial to possess skills such as good memory retention, strong observation skills, ability to handle stress, and a positive work attitude
Server
Tengu sushi
07.2021 - 12.2022
- Tengu was a fast-paced restaurant that required attentive servers
- As a server, I realized the importance of having excellent memorization skills. I familiarized myself with the seating arrangements, menu items, and ingredients, ensuring that I was always well-equipped to meet customers' requirements and offer an unparalleled level of service
- During my time at this restaurant, I was responsible for taking orders from customers and ensuring their utmost satisfaction
- Additionally, I have extensive experience in handling online orders efficiently and packing them adeptly
- Effective communication with customers was always my top priority, and I always strived to provide them with a memorable and enjoyable experience at the restaurant
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Bingsoo Barista
Snowy Village
03.2022 - 07.2022
- Company Overview: a dynamic dessert cafe that demanded a certain level of proficiency from its bingsoo(shaved ice cream) barista.
- Bingsoo, a shaved ice dessert, required swift preparation within a short timeframe
- As a Bingsoo Barista, the visual aesthetics of the bingsoo had to meet the cafe's high standards, and memorizing the ingredients posed a significant challenge for the baristas
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
Bachelor of Arts - Digital Communications And Media
University of Washington
Seattle, WA06-2028
High School Diploma -
Roosevelt High School
Seattle, WA06.2023
Skills
- Host experience
- Server experience
- Busser experience
- Food runner experience
- Customer service
- Multitasking proficiency
- Team collaboration
- Effective time management
- Food handling
- Restaurant Experience
- Reservation management
Certification
- MAST Permit, 07/01/23 - 08/31/28
- Washington state food worker card, 08/01/23- 08/31/25
Personal Information
Authorized To Work: US for any employer
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Host/Busser/Food Runner
Noi Thai Cuisine
03.2023 - Current
Server Assistant/Hostess
Kona Kitchen
08.2022 - 02.2023
Bingsoo Barista
Snowy Village
03.2022 - 07.2022
Server
Tengu sushi
07.2021 - 12.2022
High School Diploma -
Roosevelt High School
Bachelor of Arts - Digital Communications And Media
University of Washington
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