Rowan Impson
Olympia
Summary
Results-driven individual with a strong background in customer service and market research. Skilled in data interpretation and effective communication, contributing to streamlined operations and improved service delivery.
Overview
5
5
years of professional experience
Work History
Barista
Topside Coffee Cabin
Steilacoom
08.2024 - 10.2025
- Crafted specialty coffee beverages tailored to flavor profiles and customer preferences.
- Collaborated with team members to optimize workflow during peak hours.
- Managed daily inventory of coffee beans, syrups, and supplies to reduce waste.
- Upsold menu items to improve customer experience and drive sales.
Pickleball Supervisor
Metro Parks Tacoma
Tacoma
10.2022 - 02.2025
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Developed and maintained operational procedures to enhance efficiency and compliance.
- Collaborated with community organizations to enhance park programs and services.
Barista
BigFoot Java
Parkland
06.2023 - 07.2024
- Prepared specialty coffee beverages with attention to flavor profiles and customer preferences.
- Collaborated with team members to streamline workflow during peak hours.
- Implemented health and safety protocols to ensure compliance and maintain a safe environment.
- Maintained espresso machines and grinders for optimal performance and quality.
Real Estate Agent
Keller Williams South Sound
Lacey
04.2021 - 01.2023
- Conducted thorough market analysis to provide clients with accurate pricing and investment insights.
- Collaborated with clients to identify property needs and preferences, ensuring satisfaction throughout the process.
- Facilitated open house events, effectively showcasing properties to prospective buyers and generating interest.
- Maintained strong client relationships through regular communication and exceptional customer service.
Education
Bachelor of Arts - Finance
University of Washington
Tacoma12-2025
Associate of Arts - Business
Pierce College
Puyallup, WA03-2024
Skills
- Financial analysis
- Market research
- Project management
- Customer service
- Data interpretation
- Effective communication
References
References available upon request.
Timeline
Barista
Topside Coffee Cabin
08.2024 - 10.2025
Barista
BigFoot Java
06.2023 - 07.2024
Pickleball Supervisor
Metro Parks Tacoma
10.2022 - 02.2025
Real Estate Agent
Keller Williams South Sound
04.2021 - 01.2023
Bachelor of Arts - Finance
University of Washington
Associate of Arts - Business
Pierce College