Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rowan Leahy

The Bronx,NY

Summary

Experienced professional with a proven track record of success. Possesses strong communication and problem-solving abilities, along with a proactive and adaptable approach. Skilled in delivering exceptional customer service and handling challenging situations. Seeks a position to utilize expertise in customer relations and passion for continuous learning to positively impact organizational growth and success.

Overview

3
3
years of professional experience

Work History

Owner,Founder and Operations Manager

Leahy & Cohen Powerwashing
05.2023 - Current
  • My friend and I started a Power-washing and Landscaping business as a side endeavor that allowed us to practice managerial skills while also making some money in the process.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed day-to-day business operations.

Icecream Scooper

Alleyway Ice Cream
04.2023 - Current
  • I was tasked with making sure every customer left satisfied and wanting to come back for more.
  • I was able to improve and develop my ability to talk to customers and help them through situations in stressful events.
  • Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
  • Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.

FoodRunner

LoveBite's Cafe
04.2022 - 06.2023
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.

Education

Saugerties High School

BBA - Finance

Manhattan University
Riverdale, NY
06.2028

Skills

  • Personable
  • Driven
  • Intuitive
  • Communication skills
  • Relationship Building
  • Verbal and written communication
  • Leadership
  • Customer service
  • Customer Relations
  • Quick Learner
  • Time Management

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of six workers in the development of Leahy & Cohen Power Washing.
  • Documented and resolved service expense which led to a greater profit margin.

Timeline

Owner,Founder and Operations Manager

Leahy & Cohen Powerwashing
05.2023 - Current

Icecream Scooper

Alleyway Ice Cream
04.2023 - Current

FoodRunner

LoveBite's Cafe
04.2022 - 06.2023

Saugerties High School

BBA - Finance

Manhattan University

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Rowan Leahy