Rowan Penfold
Redmond
Summary
Energetic individual with a background in customer-focused roles. Skilled in problem-solving, flexibility, and collaboration with team members to ensure smooth operations. Ready to leverage strong work ethic and positive demeanor to enhance customer satisfaction.
Overview
4
4
years of professional experience
Work History
Courtesy Clerk
Albertsons
Redmond, WA
09.2024 - Current
- Assisted customers with inquiries and product selections, enhancing shopping experience.
- Maintained cleanliness and organization of store aisles, ensuring compliance with safety standards.
- Processed transactions efficiently, managing cash register operations and balancing drawers accurately.
- Collaborated with team members to restock shelves, optimizing product availability for customers.
- Implemented best practices in merchandising, contributing to improved product displays and sales visibility.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Collected more than 120 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Crew Member
Dairy Queen Grill & Chill
Sammamish, WA
03.2024 - 09.2024
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Operated kitchen equipment efficiently, adhering to safety and cleanliness standards.
- Prepared food items accurately following standardized recipes and portion controls.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Took orders, prepared meals, and collected payments.
- Flipped many blizzards upside-down
Crew Team Member
McDonald's
Spring Hill, TN
06.2022 - 05.2023
- Prepared and assembled food orders accurately for customers.
- Maintained cleanliness and organization of dining area and kitchen space.
- Operated cash register, processing customer transactions efficiently.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Served an average of 300-400 customers per shift
- Assisted in training new crew members on operational standards and procedures.
Education
High School Diploma -
Eastlake High School
Sammamish, WA06-2026
Skills
- Positive attitude
- Strong work ethic
- Excellent Customer Service Skills
- Outgoing and friendly
- Flexible schedule
- Remain calm under high-stress situations
- 4 years of work experience since age 14
- Good at problem solving
Languages
English
Native or Bilingual
Interests
- Web Development and Design
- Creative Writing
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Documenting and sharing travel experiences
- Backpacking and Hiking
- Watching Movies and TV Shows
- I enjoy helping others and giving back to the community
Timeline
Courtesy Clerk
Albertsons
09.2024 - Current
Crew Member
Dairy Queen Grill & Chill
03.2024 - 09.2024
Crew Team Member
McDonald's
06.2022 - 05.2023
High School Diploma -
Eastlake High School