Rowena N. Boykins
Los Angeles County/Orange County
Summary
Detail-oriented Property Manager specializing in optimizing rental operations. Maximized occupancy rates, reduced costs, and enhanced tenant satisfaction through strategic management and effective maintenance coordination. Results-driven Retail Management Professional committed to driving store performance and enhancing customer experiences through operational efficiencies and staff development.
Overview
22
22
years of professional experience
Work History
Property Manager
The Management Works
Newport Beach, California
07.2020 - Current
- Screened and selected prospective tenants, set, collected, and adjusted rental rates, maintained financial records, inspected properties to ensure good condition, coordinated routine maintenance and repairs, ensured properties adhered to local and federal regulations, addressed tenant complaints and requests promptly and professionally, negotiated contracts with vendors and service providers, marketed and advertised vacant properties to attract new tenants, communicated regularly with property owners regarding occupancy rates and financial performance.
- Managed tenant relations and resolved resident concerns for management company properties.
- Coordinated maintenance requests with vendors and repair staff across property sites.
- Administered lease agreements, renewals, and occupancy records for company portfolios.
Store Manager
Goodwill Industries (Southern Los Angeles County)
05.2013 - 06.2022
- Increased sales to million-dollar store and drove sales growth across all stores within assigned district.
- Manages daily operations of retail store and ensures maximum profitability.
- Oversee retail store operations for Southern Los Angeles County Goodwill Industries location.
- Monitored and analyzed sales results; oversaw pricing structures of donated items to ensure quality goods were displayed and sold at fair market value.
- Hired and trained store staff to uphold customer service standards and resolved guest relations issues promptly and courteously.
- Prepared daily action plans and assigned tasks to associates. Monitored associate performance and administered annual performance reviews.
- Developed and promoted several associates from frontline associates to store management.
Senior Teller
US Bank
Culver City, California
12.2004 - 02.2013
- Promoted to Senior Teller for outstanding performance as an Associate Bank Teller.
- Maintained cash drawers, balanced funds, and conducted audits per company policy while supervising tellers and monitoring cash handling.
- Trained and motivated new tellers on banking procedures and customer service standards to enhance service quality.
- Investigated unbalanced overages and shortages, recommending training or disciplinary actions to address issues.
Education
Criminal Justice
Los Angeles Southwest College
Los Angeles, CA06-2002
High School Diploma -
Compton High School
Compton, CA06-1999
Skills
- Lease Management
- Property Assessment
- Financial Management
- Revenue Collection
- Budget management
- Budgeting and reporting
- Eviction Management
- Eviction procedures
- Contract Negotiation
- Housing Regulations
- Sales Strategy
- Leasing Strategy
- Leasing and sales
- Customer Service/Guest Relations Advanced
- Customer service
- Resident Engagement
- Digital Marketing
- Property Promotion
- Property Showcase
- POS/Cash Handling Advanced
- Maintenance Management
- Financial Analysis
- Talent Acquisition
- Training Proficient
- Leading/Motivating Teams Advanced
- Conflict resolution
- Oral and written communication
- Multitasking Abilities
- Supplier Coordination
Accomplishments
- Property Manager of the year (2022 & 2023)
- Highest Sales (2014, 2016 - 2020)
- Senior Teller of the year (2007 & 2011)
Timeline
Property Manager
The Management Works
07.2020 - Current
Store Manager
Goodwill Industries (Southern Los Angeles County)
05.2013 - 06.2022
Senior Teller
US Bank
12.2004 - 02.2013
Criminal Justice
Los Angeles Southwest College
High School Diploma -
Compton High School