Rowena Vidallo
Chicago,IL
Summary
Highly skilled Lead Patient Care Coordinator with proven experience in managing patient care, coordinating medical staff, and implementing healthcare plans. Possess strong communication skills to liaise between patients, doctors, and ancillary staff effectively. Noted for improving operational efficiency by streamlining processes and enhancing patient satisfaction levels. Strengths include leadership, problem-solving abilities, patient advocacy and a deep understanding of healthcare procedures and regulations.
Overview
13
13
years of professional experience
Work History
Lead Patient Care Coordinator
Village Eyecare
Chicago, USA
06.2017 - 01.2024
- Provide support for Village Eyecare's four Chicagoland locations with overall care coordination for patients, serving as their primary point of contact for all customer service, administrative, and scheduling needs.
- Responsible for collaborating with optometrists and members of the care delivery team to triage, coordinate, and consistently manage the patient care experience.
- Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures.
- Data entry and appointment scheduling using company scheduling protocols and internal scheduling database software.
- Drive patient appointments and clinic revenue by making outbound and follow-up calls to potential and established patients.
- Working knowledge of medical insurance and knowledge of electronic medical record/EMR systems.
- Monitored, evaluated, and reported patient progress to physicians.
- Coordinated with other healthcare professionals to ensure optimal patient care.
- Maintained accurate medical records for all patients under care.
Assistant Store Manager
L'Occitane en Provence
Oakbrook, USA
06.2014 - 06.2017
- Understand and utilize various business reports to identify sales, gross margin, and expense control opportunities
- Responsible for recruiting, hiring, and developing talent, including, seasonal sales and core sales associates
- Cultivated useful techniques to help optimize training staff with extensive product knowledge
- Meet personal sales goals while training, coaching and developing sales associates to deliver on store performance targets
- Develop a loyal clientele base through marketing efforts, such as personal invitations to events and product launches
- Forecasting/adjusting payroll and scheduling associates to maximize productivity and workload
Administrative Assistant
Supreme Home Health, Inc.
Oakbrook, USA
10.2010 - 07.2014
- Prepare and distribute correspondence, forms, reports, presentation materials and other written communications as required
- Participate in the coordination and editing of communications, processes and tasks that align with and support the overall goals of the team and organization
- Work directly with departments to effectively communicate necessary employee matters (i.e
- Employee transfers, recognitions, anniversaries) to appropriate recipients
- Follow through accurately on assigned administrative tasks such as specific directions for projects, scheduling activities, coordination requests for meetings and interviews
- Complete administrative tasks; answering phones, sending and receiving correspondence, filing, faxing, and scheduling appointments for patients and medical staff
- Greet guests and provides appropriate assistance and information
Beauty Advisor
L'Occitane en Provence
Chicago, USA
07.2012 - 06.2014
- Understand and utilize various business reports to identify sales, gross margin, and expense control opportunities
- Responsible for recruiting, hiring, and developing talent, including, seasonal sales and core sales associates
- Cultivated useful techniques to help optimize training staff with extensive product knowledge
- Meet personal sales goals while training, coaching and developing sales associates to deliver on store performance targets
- Develop a loyal clientele base through marketing efforts, such as personal invitations to events and product launches
- Forecasting/adjusting payroll and scheduling associates to maximize productivity and workload
Education
Bachelor of Arts - Fashion Merchandising
International Academy of Design And Technology
Chicago03-2009
Skills
- Scheduling Coordination
- HIPAA Compliance
- Insurance Verification
- Healthcare knowledge
- Strong leadership
- New Hire Training
- Filing and Recordkeeping
Affiliations
- Gardening
- Travelling
- Learning new languages (Currently enrolled in Greek language class)
- Cooking
Timeline
Lead Patient Care Coordinator
Village Eyecare
06.2017 - 01.2024
Assistant Store Manager
L'Occitane en Provence
06.2014 - 06.2017
Beauty Advisor
L'Occitane en Provence
07.2012 - 06.2014
Administrative Assistant
Supreme Home Health, Inc.
10.2010 - 07.2014
Bachelor of Arts - Fashion Merchandising
International Academy of Design And Technology
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