Rowena Miranda Lopez
Sacramento,CA
Summary
Professional with strong background in client services, adept at building and maintaining relationships to drive client satisfaction and business success. Reliable team player with focus on collaboration, adaptability, and achieving measurable results. Skilled in conflict resolution, project management, and strategic planning, consistently delivering high-quality outcomes. Known for effective communication, problem-solving, and proactive approach to evolving client needs.
Overview
12
12
years of professional experience
Work History
Client Service Manager Residential Unit
Alta California Regional Center
09.2020 - Current
- Ensure that assigned unit staff are guiding Clients and their families assessed supports and services
- Responsibilities include: selecting, training, monitoring coaching, managing, and evaluating assigned staff;
- Ensuring compliance with a laws, regulations, and regional center policies; monitor residential facility compliance with Title17 &22 regulations; performs unannounced facility visit and, if needed
- Works with Community Services and Supports to create Facility Action Report, develop Corrective Action Plan, and monitor for ongoing compliance
- Conducting periodic and continual review of cases and documentation with Service Coordinators; participation on committees and groups to provide education and training on services for Clients
- Providing emergency on-call support for assigned staff; participation as a member of the Leadership Team to develop policies and procedures; and serve on Leadership Team work groups
Service Coordinator
Alta Regional California
07.2016 - 09.2020
- Provide ongoing consultation and services to assist clients with Special Needs (Autism Spectrum Disorder, Intellectual Disability, Epilepsy and Cerebral Palsy) and their Circle of Support
- Collaborate with client to develop Program Plans such as Individual Program Plan and Individual Family Service Plans
Marriage and Family Therapist Intern
Life Practice Counseling Group
05.2013 - 06.2016
- Conduct Assessments: Evaluate clients’ emotional, psychological, and relational issues.
Identify factors impacting family dynamics or individual mental health.
- Develop Treatment Plans:Create tailored therapy plans based on client needs and goals.
Use evidence-based approaches to address specific challenges such as communication breakdowns, infidelity, parenting conflicts, or mental health concerns.
- Provide Therapy Sessions: Facilitate individual, couple, and family counseling sessions.
Address issues such as marital discord, divorce, trauma, grief, and life transitions.
Help clients develop coping strategies, conflict-resolution skills, and healthy habits. - Educate and Support:Educate clients on mental health, emotional resilience, and relationship skills.
Provide resources and referrals to community services or additional support when needed. - Document and Track Progress:Maintain accurate and confidential client records.
Monitor and evaluate clients’ progress toward therapy goals.
- Collaborate with Professionals:Work with other healthcare providers, court systems, social workers, or school counselors as needed to ensure comprehensive care.
- Stay Informed:Keep up-to-date with developments in therapy techniques, psychology, and family systems.
Participate in ongoing professional development and training.
.
Critical Intervention Specialist
CBEM-Creating Behaviors Empowering Momentum
01.2015 - 06.2016
- Collaborating with clients and families with developmental disabilities to help identify the crisis antecedent, partnering with circle of support to identify the function of behavior
Clinical Case Supervisor
Aegis Treatment Center
08.2014 - 01.2016
- Enhanced care coordination for patients with complex medical needs through effective communication and collaboration with multidisciplinary teams.
- Improved patient outcomes by developing and implementing comprehensive case management plans.
- Empowered patients to take an active role in their own care by providing education on available resources, rights, and responsibilities within the recovery.
- Streamlined healthcare delivery by efficiently managing caseloads, prioritizing tasks, and maintaining accurate documentation.
- Participated in psychiatric consultation, supervision, program meetings and in-service trainings.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Assisted in the development of quality improvement initiatives aimed at enhancing service delivery efficiency within the organization.
- Facilitated transitions of care between various healthcare settings, ensuring seamless continuity of services for optimal patient recovery.
- Utilized evidence-based practices to inform decision-making processes and optimize case management outcomes for diverse patient populations.
- Provided crisis intervention services as needed, responding quickly and appropriately to urgent situations in order to protect patient safety and wellbeing.
- Collaborated with insurance providers to secure coverage for necessary medical services, reducing financial burdens for patients and their families.
Education
Master of Science - Counseling Marriage, Family and Child Therapy
University of Phoenix
Sacramento, CA01.2014
Bachelors Degree - Business Management
University of Phoenix
Sacramento, CA01.2012
Skills
- Client relationship building
- Exceptional communication
- Training and mentoring
- Inter-department collaboration
- Strong leadership
- Client issue resolution
- Client experience management
- Deadline oriented
- Microsoft outlook, word, and Excel
- Problem-solving
- Time management
- Verbal and written communication
- Adherence to high customer service standards
- Work prioritization
Language
Rowena is bilingual. She speaks Tagalog which is Filipino dialect.
Timeline
Client Service Manager Residential Unit
Alta California Regional Center
09.2020 - Current
Service Coordinator
Alta Regional California
07.2016 - 09.2020
Critical Intervention Specialist
CBEM-Creating Behaviors Empowering Momentum
01.2015 - 06.2016
Clinical Case Supervisor
Aegis Treatment Center
08.2014 - 01.2016
Marriage and Family Therapist Intern
Life Practice Counseling Group
05.2013 - 06.2016
Bachelors Degree - Business Management
University of Phoenix
Master of Science - Counseling Marriage, Family and Child Therapy
University of Phoenix
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