Rowone Roberson
Sutter Health Park
Sacramento,CA
8
years of professional experience
Detail-oriented receptionist with experience in front desk operations, scheduling, customer service, record keeping, and administrative support. Skilled in managing appointments, maintaining accurate records, tracking schedules and attendance, creating invoices, processing payments, and communicating professionally with clients and staff.
Work History
Front Desk Receptionist / Dispensary Coordinator
4 Months- Serve as the first point of contact for clients and students, providing professional and welcoming front-desk service in a fast-paced environment.
- Answer incoming phone calls, respond to inquiries, and schedule client appointments accurately.
- Update student schedules daily to accurately reflect makeup hours and schedule changes, ensuring information remains current and organized.
- Maintain accurate records of students, appointments, transactions, and inventory.
- Dispense products and supplies to cosmetology, barbering, and esthetics students while accurately tracking items distributed.
- Receive incoming mail and packages, relay deliveries to management, and process received products into inventory as needed.
- Restock and organize inventory throughout the store and dispensary to ensure supplies remain available for daily operations.
- Perform data entry and administrative tasks while maintaining accuracy and attention to detail.
- Communicate professionally with clients, students, staff, and management to resolve questions and support daily operations.
- Balance front-desk, scheduling, student tracking, and dispensary responsibilities while prioritizing multiple tasks.
- Earned a performance-based raise in recognition of strong performance, reliability, and contributions to daily operations.
Sales & Studio Assistant
1 Year 6 Months- Managed scheduling and records for 5+ client sessions daily, ensuring smooth studio operations.
- Responded to and managed communications with 40+ clients per day via email, phone, and messaging, maintaining timely and professional service.
- Maintained studio cleanliness and prepared spaces for client sessions.
- Coordinated with photographers to prepare equipment and confirm session readiness.
- Managed incoming and outgoing mail, opening and organizing received correspondence and preparing outgoing mail for delivery.
- Prepared and sent client invoices, tracked payments, and maintained accurate financial records.
- Oversaw inventory management and distribution of luxury products to preserve high standards of service and customer satisfaction.
- Sold premium photography packages to clients, successfully upselling add-ons to increase revenue.
- Earned a raise based on strong sales performance, customer service, and reliability.
Guest Attendant
2 Years 4 Months- Welcomed and assisted guests, providing friendly and professional customer service throughout the venue.
- Scanned and verified electronic tickets using handheld devices and barcode scanner.
- Responded to guest questions and concerns, providing information and directing issues to the appropriate staff.
Daycare Assistant
5 Years 2 Months- Maintained accurate daily records of children’s feeding, nap schedules, and pickup/drop-off times.
- Recorded and tracked attendance and arrival/departure times throughout the day.
- Communicated with parents and staff regarding children’s schedules, needs, and daily activities.
Salon Receptionist
3 Months- Answered phone calls, responded to client inquiries, and scheduled appointments.
- Coordinated 100+ appointments per week for a 15 -person salon, ensuring accurate scheduling and client information.
- Addressed client concerns and questions, resolving issues when possible and escalating matters to management as needed.
- Processed cash and other payments while maintaining accurate sales and payment records.
Education
High School Diploma
Skills
Appointment & Schedule Coordination
Calendar Management
Data Entry
Phone & Email Communication
Mail & Document Handling
Inventory Tracking
Filing & Organization
Microsoft Office
Multitasking
Cash Handling & Payment Processing
Timeline
Front Desk Receptionist / Dispensary Coordinator
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05.2026 - CurrentRead More
Sales & Studio Assistant
Milou and Olin Photography
08.2024 - 02.2026Read More
Guest Attendant
Sutter Health Park
05.2024 - CurrentRead More
Daycare Assistant
Curious Times Daycare
09.2018 - 11.2023Read More
Salon Receptionist
KT’s Coiffure Salon
05.2018 - 08.2018Read More
Visions in Education Charter School
High School Diploma
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