Monique Roberson
Sutter Health Park
Sacramento,CA
8
years of professional experience
Customer-focused professional with experience in sales, reception, and daily operations. Skilled at building rapport, identifying customer needs, providing personalized service, and creating positive experiences that drive results. Detail-oriented, organized, and confident working with customers and multiple departments in fast-paced environments.
Work History
Front Desk Receptionist / Dispensary Coordinator
5 Months- Answer incoming phone calls, respond to inquiries, and schedule client appointments accurately.
- Greeted and assisted customers in a professional and welcoming manner while addressing questions and providing accurate information.
- Maintain accurate records of students, appointments, transactions, and inventory.
- Sorted incoming mail and packages, notified management of deliveries, and recorded inventory items.
- Restock and organize inventory throughout the store and dispensary to ensure supplies remain available for daily operations.
- Communicate professionally with clients, students, staff, and management to resolve questions and support daily operations.
- Balance front-desk, scheduling, student tracking, and dispensary responsibilities while prioritizing multiple tasks.
- Earned a performance-based raise in recognition of strong performance, reliability, and contributions to daily operations.
Guest Attendant
2 Years 5 Months- Provided friendly and professional customer service to guests in a busy environment.
- Assisted guests with questions, directions, seating, and venue information.
- Used handheld technology to scan and verify electronic tickets.
- Helped maintain orderly lines and efficient guest flow during busy events.
- Identified and reported maintenance or safety concerns.
Sales & Studio Assistant
1 Year 6 Months- Managed scheduling and records for 5+ client sessions daily, ensuring smooth studio operations.
- Responded to and managed communications with 40+ clients per day via email, phone, and messaging, maintaining timely and professional service.
- Maintained studio cleanliness and prepared spaces for client sessions.
- Managed incoming and outgoing mail, opening and organizing received correspondence and preparing outgoing mail for delivery.
- Prepared and sent client invoices, tracked payments, and maintained accurate financial records.
- Oversaw inventory management and distribution of luxury products to preserve high standards of service and customer satisfaction.
- Sold premium photography packages to clients, successfully upselling add-ons to increase revenue.
Daycare Assistant
5 Years 2 Months- Supervised children while maintaining a safe, organized, and positive environment.
- Maintained accurate records of attendance, meals, naps, and pickup/drop-off times.
- Communicated with parents regarding daily activities and needs.
- Managed multiple tasks and responsibilities while maintaining attention to detail.
Salon Receptionist
3 Months- Answered phone calls, responded to client inquiries, and scheduled appointments.
- Coordinated 100+ appointments per week for a 15 -person salon, ensuring accurate scheduling and client information.
- Addressed client concerns and questions, resolving issues when possible and escalating matters to management as needed.
- Processed cash and other payments while maintaining accurate sales and payment records.
Education
High School Diploma
Skills
Appointment & Schedule Coordination
Conflict resolution
Record Management
Phone & Email Communication
Mail management
Inventory management
Customer relationship management
Filing & Organization
Microsoft Office
Cash processing
Timeline
Front Desk Receptionist / Dispensary Coordinator
Federico Beauty Institute
05.2026 - CurrentRead More
Sales & Studio Assistant
Milou and Olin Photography
08.2024 - 02.2026Read More
Guest Attendant
Sutter Health Park
05.2024 - CurrentRead More
Daycare Assistant
Curious Times Daycare
09.2018 - 11.2023Read More
Salon Receptionist
KT’s Coiffure Salon
05.2018 - 08.2018Read More
Visions in Education Charter School
High School Diploma
Read More