Summary
Work History
Education
Skills
Languages
Timeline
Generic

Roxana Alfaro

Boston,MA

Summary

Experienced and dependable professional with over 12 years of experience of customer service and management experience. Skilled in store operations, quality control, scheduling, client communication, and office administration. Strong organizational and multitasking abilities with a friendly and professional attitude. Experienced in handling appointments, invoices, emails, and maintaining business records.

Work History

Store Manager & Customer Service Representative

ABA Cleaners
Boston, MA
  • Managed daily store operations and workflow
  • Provided friendly and professional customer service
  • Assisted customers by answering questions and recommending services based on their needs
  • Maintained quality control standards to ensure customer satisfaction
  • Organized schedules and managed time efficiently to complete task on time
  • Handled payments, customer requests, and general store support.
  • 12 years

Secretary/ Administrative Assistant

Family Construction Business
Boston, MA
  • Scheduled appointments and coordinated calendars
  • Sent invoices and maintained organized business records
  • Answered emails and phone calls professionally
  • Kept track of business purchases and documentation
  • Assisted with daily administrative and office tasks.
  • 3 years

Education

High School Diploma -

East Boston High School
East Boston , MA
2014

Skills

  • Customer Service
  • Office Management
  • Quality Control
  • Phone & Email Communication
  • Invoice Management
  • Record Keeping
  • Multitasking
  • Organization Skills

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Store Manager & Customer Service Representative

ABA Cleaners

Secretary/ Administrative Assistant

Family Construction Business

High School Diploma -

East Boston High School

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Roxana Alfaro