Roxana Andrade
Nacogdoches,TX
Summary
Hard-working professional with 14+ years of experience and a proven knowledge of customer communications and customer service. Aiming to leverage my skills to successfully fill the Coordinator role at your company
Overview
19
19
years of professional experience
Work History
Chief Deputy/Assistant Administrator
Nacogdoches County Vehicle Registration
Nacogdoches, TX
07.2007 - Current
- Processes incoming and outgoing mail
- Reviews and balances daily reports
- Prepares deposits daily
- Prepares daily title reports
- Prepares weekly registration reports
- Issues refund checks
- Performs security for employees and equipment on TxDot computer
- Assist with vehicle registration, title transfer and paperwork
- Assist automobile dealers both in state and out of state on title transfer and paperwork
- Monthly sales tax reports
- Answers telephone inquiries
- Go to bank for daily change
Hotel Front Desk Clerk
Holiday INN Hotel & Suites
Nacogdoches, TX
01.2014 - 01.2016
- Monitored reservations to track incoming parties and special events
- Arranged special accommodations for guests to maintain optimal satisfaction
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Secured guest valuables in main safe or individual boxes
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Input customer data and made immediate updates to reflect room changes
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
Education
High School Diploma -
Nacogdoches High School
Nacogdoches, TX05.2005
Skills
- Supply stocking
- Greeting guests
- Multi-line phone systems
- Administrative skills
- Cash transactions
- Fluent in Spanish and English
- Customer assistance
- Hiring and training
- Employee training
- License Driver for Army
- License to Carry
Timeline
Hotel Front Desk Clerk
Holiday INN Hotel & Suites
01.2014 - 01.2016
Chief Deputy/Assistant Administrator
Nacogdoches County Vehicle Registration
07.2007 - Current
High School Diploma -
Nacogdoches High School