Summary
Overview
Work History
Education
Skills
Languages (Fluent)
Timeline
Generic

Roxana Bonilla

Happy Valley,OR

Summary

Healthcare professional with 10+ years of experience in medical support, billing, and insurance verification. Known for taking initiative, strong attention to detail, and excellent organizational skills. Dependable team player committed to supporting patients, providers, and organizational goals.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Providence Home Services
12.2025 - Current
  • Interpreted DME orders and verified insurance benefits and coverage.
  • Submitted prior authorizations and reviewed equipment eligibility requirements.
  • Assisted patients with prescription, order status, and insurance-related inquiries.
  • Maintained accurate documentation in EPIC while performing high-volume data entry and administrative support.

Reimbursement Specialist

Genentech Access Solutions
01.2019 - 06.2024
  • Verified insurance benefits and coverage eligibility.
  • Managed prior authorization and reimbursement documentation.
  • Communicated coverage outcomes and maintained payer records.
  • Ensured compliance and collaborated with internal teams.

Billing Department Supervisor

Unlimited Billing
04.2015 - 12.2018
  • Managed claims, payments, denials, and refunds.
  • Resolved billing issues and improved payment processes.
  • Supervised staff performance and implemented solutions.
  • Enhanced billing accuracy through audits and process improvements.

Medical Assistant

Assuta Medical Center
04.2013 - 04.2015
  • Collected patient histories, vital signs, and specimens.
  • Assisted physicians with procedures and diagnostic testing.
  • Provided pre- and post-operative patient education.
  • Managed appointments and maintained accurate medical records.

Education

Medical Assistant - Healthcare

National Career College
Los Angeles, CA
01.2013

Skills

  • Patient Scheduling & Records Management
  • Insurance Verification & Appeals
  • EMR / EHR Systems
  • Strong attention to detail and patient safety

Languages (Fluent)

English
Spanish

Timeline

Customer Service Representative

Providence Home Services
12.2025 - Current

Reimbursement Specialist

Genentech Access Solutions
01.2019 - 06.2024

Billing Department Supervisor

Unlimited Billing
04.2015 - 12.2018

Medical Assistant

Assuta Medical Center
04.2013 - 04.2015

Medical Assistant - Healthcare

National Career College