Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Roxana Castro

Naples,FL

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Regional SIOP Specialist

Parker-Meggitt
07.2023 - Current
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Promoted a culture of teamwork among inventory staff encouraging open communication channels for better problem-solving abilities.

Commercial Specialist

Parker-Meggitt
07.2022 - 07.2023
  • Managed implementation of NIST 800-171 site controls in two different sites to comply with DFARS-7012.
  • Conducted audit on NIST 800-171 internal controls, and develop comprehensive Plans of Action and Milestones (POAMs) to address and rectify any identified deficiencies.
  • Built tool using PowerApps and PowerFlow to streamline the process of gathering and storing files at the Shipping & Receiving Department.
  • Developed repository using PowerApps and PowerFlow.
  • Built tool for the Team to input any issues/matters that need to be communicated during the Run The Business morning meeting.
  • Built reports and SalesForce dashboards to monitor KPIs for both the America's Team and global operations.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement, leading to substantial monthly savings resulting in thousands of dollars.
  • Performed daily purchase order review to identify USG orders.

Data Analyst

Precedent LLC
04.2022 - 07.2022
  • Generated reports and obtained data to develop analytics on key performance and operational metrics.
  • Built Power BI reports and visualizations.
  • Performed quality assurance to assess data and validate results.

IT Quality Analyst

CGI Windows & Doors
08.2021 - 04.2022
  • Built application using Power Apps to digitalize the process of locating and uploading items into carts in the Shipping Department, allowing management to track team performance, items locations, and making possible the use of KPIs.
  • Streamlined processes for better efficiency by creating detailed documentation of test cases and procedures.
  • Assisted Senior Database Administrator with SSRS reports, Power BI reports, optimizing SQL queries, and other daily tasks.

Project Coordinator/Master Scheduler

CGI Commercial
11.2019 - 07.2021
  • Implemented procedural updates to correct deficiencies and improve operations, which resulted in a significant improvement in OTIF, and customer satisfaction.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Streamlined project management processes by implementing new organizational tools and software.

Field Service Dispatcher

CGI Windows & Doors / CGI Commercial
08.2019 - 11.2019
  • Schedule Services
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Documented conversations with customers to track requests, problems and solutions.

Sales Associate

GNC
02.2018 - 07.2019
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Bachelor of Science - Computer Engineering

Florida International University
Miami, FL
12.2021

Skills

  • SAP
  • Salesforce
  • Quantum Control
  • Tableau
  • Power BI
  • Alteryx
  • Data Analysis
  • Microsoft Excel
  • Microsoft Powerapps
  • Database Administration
  • SQL
  • SSRS Reports
  • Project management
  • Production planning
  • Supply Chain Experience
  • Supervision & Leadership
  • Quality Assurance
  • NIST Standards

Certification

  • Spreadsheets with Microsoft Excel — Highly Proficient (Indeed)

Knowledge of various Microsoft Excel features, functions, and formulas

  • Work style: Professionalism — Highly Proficient (Indeed)

Tendency to be accountable, professional, open to feedback, and act with integrity at work

  • Database Fundamentals (MTA 98-364)

SQL Fundamentals

  • Six Sigma Yellow Certification

Lean Basics

  • Federal Publications Seminars Certification

Basics of Government Contracting

Accomplishments

    Extraordinary People - Innovation

    Winner under the category of Innovation of the Meggitt Extraordinary People Program for building a tool for the Shipping & Receiving Department.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Regional SIOP Specialist

Parker-Meggitt
07.2023 - Current

Commercial Specialist

Parker-Meggitt
07.2022 - 07.2023

Data Analyst

Precedent LLC
04.2022 - 07.2022

IT Quality Analyst

CGI Windows & Doors
08.2021 - 04.2022

Project Coordinator/Master Scheduler

CGI Commercial
11.2019 - 07.2021

Field Service Dispatcher

CGI Windows & Doors / CGI Commercial
08.2019 - 11.2019

Sales Associate

GNC
02.2018 - 07.2019

Bachelor of Science - Computer Engineering

Florida International University
  • Spreadsheets with Microsoft Excel — Highly Proficient (Indeed)

Knowledge of various Microsoft Excel features, functions, and formulas

  • Work style: Professionalism — Highly Proficient (Indeed)

Tendency to be accountable, professional, open to feedback, and act with integrity at work

  • Database Fundamentals (MTA 98-364)

SQL Fundamentals

  • Six Sigma Yellow Certification

Lean Basics

  • Federal Publications Seminars Certification

Basics of Government Contracting

Roxana Castro