Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Roxana E. Rodriguez Diaz

Spring,TX

Summary

Motivated and detail-oriented professional with hands-on experience in customer service, team leadership, and operational efficiency. Proven ability to manage fast-paced environments, resolve conflicts, and support business goals through effective communication and problem-solving. Fluent in English and Spanish, with a strong foundation in business operations and team collaboration.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Car Wash Attendant

Quick Quack Car Wash
2023.12 - 2025.08
  • Provided 1:1 client support and led workshops to reinforce learning and product usage.
  • Increased client retention through differentiated support and post-program feedback.
  • Ensured 100% compliance with SOPs across institutions through collaborative policy implementation.
  • Conducted quality checks on washed vehicles to guarantee satisfaction and consistency.

Trainer

Chick-fil-A
2022.06 - 2022.10
  • Implemented innovative training methods, increasing engagement and retention of key concepts among trainees.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.

Drive-Thru Attendant

Taqueria El Rodeo de Jalisco
2021.05 - 2021.09
  • Provided fast, friendly service in a high-pressure drive-thru setting.
  • Supported team productivity through effective collaboration.
  • Maintained cleanliness and compliance with health standards.
  • Resolved customer complaints effectively, enhancing overall dining experience.

Education

High School Diploma -

Klein Collins High School
Klein, Texas
05.2024

Skills

  • Team Leadership & Staff Coordination
  • Customer Relationship Management
  • Operational Efficiency & Quality Control
  • Conflict Resolution & Communication
  • Sales Support & Service Excellence
  • Task Prioritization & Problem Solving
  • Bilingual Communication (English/Spanish)
  • Adaptability to change
  • Inventory monitoring
  • Equipment Operation & Maintenance

Certification

  • Architecture Certified (2024 – Present)
  • Revit Certified (2024 – Present)
  • AutoCAD Certified (2024 – Present)

Languages

Spanish
Native or Bilingual

Timeline

Car Wash Attendant

Quick Quack Car Wash
2023.12 - 2025.08

Trainer

Chick-fil-A
2022.06 - 2022.10

Drive-Thru Attendant

Taqueria El Rodeo de Jalisco
2021.05 - 2021.09

High School Diploma -

Klein Collins High School
Roxana E. Rodriguez Diaz