Summary
Overview
Work History
Education
Skills
Timeline
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Roxana Garcia

Pinellas Park,FL

Summary

Technology-inclined professional who is passionate about education and technology. Possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Skilled in identifying and resolving complex technical problems to deliver an optimal user experience.

Overview

9
9
years of professional experience

Work History

IT Technician

Sayreville Public Schools
08.2022 - Current
  • Participate in the development, implementation, installation, and maintenance of technology systems
  • Provide technology support services for staff and students during virtual, hybrid, and in-person instruction
  • Install, upgrade, and maintain end user software systems
  • Diagnose, repair, and upgrade end user hardware and software
  • Provide training and support to end users
  • Assist in the development of district-wide and building-level technology projects and improvements
  • Coordinate the installation, relocation, and configuration of end user technology, including any need to add, remove, modify, or troubleshoot voice/data cabling
  • Enforce policies, monitor systems, troubleshoot technology problems, and perform upgrades
  • Assist staff to diagnose and solve computer equipment problems
  • Create, edit, and maintain student and staff online accounts.

Middle School Math Teacher

Sayreville Public Schools
09.2019 - 08.2022
  • Reviewed curriculum needs and execute plans for improvement, and provide tutoring and additional support
  • Bridged the gap between virtual and in-person instruction while delivering creative and interactive activities to students in grades 6-8
  • Created and modified lesson plans to facilitate and moderate classroom discussions and student-centered learning
  • Provided hybrid teaching to combine face-to-face and online teaching into one cohesive experience for students
  • Adapted new methods for instruction to in-person and virtual students, simultaneously
  • Collaborated with a team of faculty to develop, implement, and supervise an after-school tutorial program and enrichment program for students.

Simulation Specialist & Supervisor

UPS United Parcel Service
11.2014 - 08.2019
  • Coordinated inbound trailers and package flow processes
  • Discussed anticipated package flow volume with the Feeder department to coordinate trailers needed in inbound and outbound areas
  • Prepared, tracked and communicated package unload rates and production
  • Created presort plans to manage daily load volume and review daily projection reports to support the development of presort plans
  • Input all sort information onto HFTS and keep track of NGSS systems
  • Developed and implemented spreadsheets to record and track daily, weekly and monthly volumes to monitor and communicate with the management team
  • Provided projected staffing reports to supervisors to compare with actual staffing levels.

Education

Bachelor of Arts - Mathematical Sciences

Kean University
Union, NJ
08.2018

Skills

  • Bilingual: English and Spanish
  • Data Analysis
  • Logistics
  • Hardware Installation
  • Help Desk Operations
  • Health and Safety Management
  • Team Leadership
  • Process Improvement
  • Troubleshooting
  • Technical Support

Timeline

IT Technician

Sayreville Public Schools
08.2022 - Current

Middle School Math Teacher

Sayreville Public Schools
09.2019 - 08.2022

Simulation Specialist & Supervisor

UPS United Parcel Service
11.2014 - 08.2019

Bachelor of Arts - Mathematical Sciences

Kean University

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Roxana Garcia