Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Roxana Gonzalez

Phoenix,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Dispatcher Coordinator

Parker & Son
Phoenix, AZ
08.2023 - Current
  • Received and dispatched calls for emergency services.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Trained new staff on the use of dispatching software and systems such as Service Titan / Service Fusion.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Administrative Assistant / Dispatcher

Air Comfort Heating & Cooling
El Centro, CA
08.2021 - 07.2023
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Relayed work orders and information between work crews, supervisors and field personnel.

Project Manager /Lead Dispatcher

Original Sid Blackman Plumbing
El Centro, CA
04.2019 - 03.2020
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
  • Compiled data from timesheets and other records to determine hours worked and pay rate.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.

Education

ACCOUNTING CLERK - Accounting And Business Management

Center For Employment Training - San Diego
San Diego, CA
01-2017

Skills

  • Logistics Management
  • Route Planning
  • Incident Reporting
  • Dispatch Coordination
  • Customer Relations
  • Work Order Management
  • Invoice Processing

Languages

English
Professional
Spanish
Professional

Certification

  • ACOOUNTING CERTIFICATION

Timeline

Dispatcher Coordinator

Parker & Son
08.2023 - Current

Administrative Assistant / Dispatcher

Air Comfort Heating & Cooling
08.2021 - 07.2023

Project Manager /Lead Dispatcher

Original Sid Blackman Plumbing
04.2019 - 03.2020

ACCOUNTING CLERK - Accounting And Business Management

Center For Employment Training - San Diego

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Roxana Gonzalez