Roxana Gonzalez
Pomona,CA
Overview
11
11
years of professional experience
2
2
Languages
Summary
Experienced warehouse associate with 9+ years in inbound and outbound warehouse operations and healthcare support. Skilled in root-cause analysis, time management, and attention to detail, with a strong record of resolving issues quickly and maintaining safe, efficient workflows.
Work History
Certified Nursing Assistant
Las Colinas Post Acute
Ontario, CA
08.2025 - 05.2026
- Assisted residents with bathing, grooming, dressing, and toileting while preserving dignity and comfort.
- Measured and documented vital signs, intake, and output according to care plan requirements.
- Monitored resident conditions and promptly reported changes to nursing staff.
- Supported mobility needs with transfers, repositioning, and ambulation using safe body mechanics.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Inbound Problem Solver
Amazon Fulfillment
Eastvale, Ca
07.2015 - 08.2024
- Resolved receiving errors by auditing cartons, labels, and ASIN data for accuracy.
- Investigated inbound inventory discrepancies using warehouse management systems and quality control procedures.
- Coordinated with dock and stow teams to correct product placement and workflow issues.
- Tracked damaged, missing, and overage items through exception handling processes.
- Documented problem-solving actions to support inventory integrity and compliance standards.
- Trained new associates on corrective actions, scanning standards, and escalation procedures.
- Improved recurring issue resolution by analyzing root causes and recommending process adjustments.
- Maintained detailed records of customer interactions, noting any follow-up actions required to ensure complete resolution.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained inventory records and updated system entries for shipment tracking
- Collaborated with team members to meet daily productivity goals and ensure timely order fulfillment.
- Improved warehouse efficiency by streamlining inbound and outbound processes.
- Exhibited adaptability to changing workloads by seamlessly shifting between inbound and outbound tasks as needed.
- Minimized errors in shipment preparation through thorough quality checks before dispatching goods.
- Assembled pallets and crates for secure transportation of materials.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Expedited order processing by accurately picking, packing, and shipping items according to customer specifications.
- Facilitated smooth workflow by coordinating with other departments such as hazmat waste , safety, quality control and logistics on a regular basis.
- Checked and rechecked orders before packaging and shipping items.
- Processed customer returns, exchanges, and refunds while verifying item condition against return policies.
- Inspected returned merchandise for damage, missing parts, and resale eligibility.
- Resolved return discrepancies by coordinating with customer service, warehouse, and shipping teams.
- Sorted and routed merchandise to restock, repair, liquidation, or disposal channels.
- Trained new associates on return procedures, system entry, and quality standards.
- Improved return workflow consistency by identifying errors and reinforcing processing best practices.
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Managed the organization of returns area, maintaining a clean and efficient workspace.
Education
CNA Certificate - Healthcare
Basset Adult School
La Puente, CA02-2025
High School Diploma -
Garey High School
Pomona, CA06-2005
Skills
- Reliable team player
- Adaptable
- Time management
- Interpersonal skills
- Problem-solving abilities
- Attention to detail
- Strategic planning
- Root-cause analysis
- Quality control
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Certified Nursing Assistant
Las Colinas Post Acute
08.2025 - 05.2026
Inbound Problem Solver
Amazon Fulfillment
07.2015 - 08.2024
CNA Certificate - Healthcare
Basset Adult School
High School Diploma -
Garey High School