Roxana Hernandez
Flowery Branch,GA
Summary
Dedicated professional with a strong background in customer service and restaurant operations, demonstrated through a successful tenure at El Campesino. Expertise in order management and cash handling, contributing to efficient service delivery. Recognized for training new staff and enhancing team performance, resulting in improved guest satisfaction. Committed to maintaining high operational standards and resolving customer issues effectively.
Overview
2
2
years of professional experience
Work History
Server
El Campesino
Dawsonville, Georgia
04.2023 - Current
- Took orders accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Assisted in training new servers on procedures and menu knowledge.
- Handled customer inquiries and resolved issues professionally and promptly.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Prepared checks, itemizing total meal costs and taxes.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently. And teams are ready to meet customer needs.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Education
High School Diploma -
Johnson High School
Gainesville, GA05-2020
Skills
- Point-of-sale operation
- Order management
- Cash handling
- Menu training
- Customer service
- Dining area organization
- Team collaboration
- Effective communication
- Shift management
- Strong work ethic
- Problem solving
- Attention to detail
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server
El Campesino
04.2023 - Current
High School Diploma -
Johnson High School
Similar Profiles
Camryn HensonCamryn Henson
Barista at Cafe Campesino Community Coffee HouseBarista at Cafe Campesino Community Coffee House
Evan JonesEvan Jones
Shift Manager at Campesino CoffeeShift Manager at Campesino Coffee
Raquel AlvarezRaquel Alvarez
Volunteer at Campesino OutreachVolunteer at Campesino Outreach
Jill MartinJill Martin
CSR at Alfa Insurance AgencyCSR at Alfa Insurance Agency
Trista MayTrista May
Guest Service Representative at TargetGuest Service Representative at Target