Roxana Hernandez
Los Angeles,CA
Overview
9
9
years of professional experience
Work History
Security Officer
The J Paul Getty Trust
Los Angeles, CA
2023.04 - Current
- Trained in emergency response procedures, CPR/AED, and First Aid.
- Partnered with law enforcement during investigations and emergency situations.
- Enforced access control measures in accordance with security policies.
- Produced accurate logs of daily activities, incidents, and observations for reporting.
- Prepared detailed reports regarding daily activities, unusual occurrences, and maintenance issues.
Visitor Services Associate
The J. Paul Getty Trust
Los Angeles, CA
2022.10 - 2023.04
- Redirected 100+ telephone calls that required familiarity with staff, projects, programs, methods, and practices.
- Managed customer inquiries in person, over the phone, and via email.
- Maintained business office inventory and equipment.
- Operated with the Events department and contractors to host in/external events that contributed to the continuity of museum partnerships.
Care Provider
In Home Supportive Services
Los Angeles, CA
2020.10 - 2022.12
- Sustained a clean and well-organized environment for client happiness and safety.
- Drove client to attend doctor appointments, run errands, and shop.
- Helped client adjust to new lifestyles during periods of incapacitation or recuperation.
- Monitored clients health and reported changes to healthcare providers.
Health and Well-being
Career Break
Los Angeles, CA
2018.10 - 2020.10
- Gained PA experience and industry exposure at Mijo Hair Studio.
- Sourced creative inspiration through cultural exploration in California, Nevada, Utah, Wyoming, and Miami.
- Engaged in remote coursework to strengthen self-management and focus.
Sales Associate
GNC, General Nutrition Center
Los Angeles, CA
2017.02 - 2018.10
- Received training for the assistant manager position; new hire onboarding, staff scheduling, inventory management, and customer service.
- Led weekly conference calls to introduce suggestive selling strategies and approaches for sustaining company motivation.
- Supervised employees and provided ongoing training to boost morale and customer satisfaction.
- Collaborated with brand representatives to host events that expanded the fitness and wellness community.
Seasonal Operations Associate
Sephora
Los Angeles, CA
2016.11 - 2017.02
- Greeted and guided shoppers for a welcoming experience.
- Teamed up with cast members to oversee the replenishment and display of over 3,000+ products.
- Supervised sales floor to promote objectives, ensure safety, and prevent theft.
- Operated cash register in accordance with company policies.
Education
Los Angeles City College
Los Angeles, CASkills
- Emergency Response & Incident Management
- CPR/AED/First Aid Certified
- Law Enforcement Coordination
- Incident Reporting & Detailed Documentation
- Access Control Systems & CCTV Surveillance
- Conflict Resolution & De-escalation Techniques
- Safety Compliance & Emergency Procedures
- Confidential Information Handling
- Microsoft Office Suite (Word, Outlook, Excel)
- Administrative & Operations Support
- Data Entry & Records Management
- Multi-Line Phone Systems
- Customer Relations & Public Interaction
- Situational Awareness & Risk Assessment
- Team Collaboration & Professional Communication
Languages
- English and Spanish
Timeline
Security Officer
The J Paul Getty Trust
2023.04 - Current
Visitor Services Associate
The J. Paul Getty Trust
2022.10 - 2023.04
Care Provider
In Home Supportive Services
2020.10 - 2022.12
Health and Well-being
Career Break
2018.10 - 2020.10
Sales Associate
GNC, General Nutrition Center
2017.02 - 2018.10
Seasonal Operations Associate
Sephora
2016.11 - 2017.02
Los Angeles City College