ROXANA HOLCOMB
FLORENCE,AL
Summary
Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the role at your company. Professional with years of experience and a proven knowledge of back office operations, administrative support and customer service. Aiming to leverage my abilities to successfully fill the role at your company. Detail-oriented professional with experience in records management, Microsoft Office and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals. Adaptable professional with years of work experience and a proven knowledge of executive support, staff training and development, and workflow prioritization. Aiming to leverage my abilities to successfully fill role at your company. Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the role at your company.
Overview
16
16
years of professional experience
Work History
Assistant Manager
CashExpress
Russellville, Alabama
12.2023 - Current
- Assisted in managing daily store operations and customer interactions.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with team members to enhance overall store performance and efficiency.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Cash handling experience
- Initiate customer loans
- Answered inbound calls ,chats and emails to facilitate Customer Service
- Receive and record payments in customer accounts
- Maintain and secure cash drawer and accounting activities .
- Performed administrative tasks such as filling paperwork,updating databases and generating report
- Educate Customers on special pricing opportunities and Company offerings
- Developed strong customer relationships to encourage repeat business
Customer Service Representative
LendNation
Florence, AL
04.2023 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
TAX PREPARATION CONSULTANT
CERTIFIED NOTARY PUBLIC/TAX PREPARER INCOME TAX
Florence, Huntsville, Al
11.2020 - Current
- NOTARY /Roxana Portal (256)577-5251
- Certified Notary Public :
- Identifying fraud
- Affirming the state of mind of participating parties
- Verifying and recording the identification of agreement participants
- Completing notarial certificate on all documents
- Bearing witness to documents/items in a safe deposit box
- Maintaining a notary journal
- Administering oaths
- Taking affidavits and statutory declarations
- Handling loan documents, contracts, marriage certificates, and other legal documents
- Tax Preparer Income Tax:
- Calculate tax payments
- Estimate tax returns, deductibles, liabilities, and expenses
- Prepare quarterly and annual reports
- Collect data from income statements and expense documents
- Complete clients' tax documentation
- Review data on reports and detect possible errors
- Working
- Supporting the Hispanic Community"
HEWITT/TAX SERVICE/Manager
JACKSON, Alicia K Johnson
01.2020 - 05.2020
- Explained federal and state tax laws to individuals and companies.
- Consulted tax law handbooks and bulletins to determine procedures for preparation of atypical returns.
- Obtained additional information on taxable income and deductible expenses and allowances.
- Calculated form preparation fees according to return complexity and processing time required.
- Provided future tax planning to clients.
- Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns
- Used all appropriate adjustments, deductions and credits to keep clients' taxes to minimum.
- Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry and procedures
- Scheduled appointments with clients.
- Prepared and assisted in preparing simple to complex tax returns for individuals and small businesses.
- Furnished taxpayers with sufficient information and advice to ensure correct tax form completion.
- Provided efficient and courteous service to customers at all times.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
BORA BEAUTY SUPPLY /Owner/ Bora Knox
08.2018 - 03.2020
- Greeted and informed customers of products, fostering positive store experiences.
- Attended training to refresh on current procedures and learn process improvements.
- Maintained inventory and store visual presentation to meet customer needs.
- Resolved and de-escalated issues to address customer concerns.
- Enforced store safety and cleanliness standards, reducing hazards.
- Maintained cash accuracy by working with supervisor to correct deficiencies.
- Built and maintained positive working relationships with co-workers.
- Reconciled and prepared bank deposits.
- Provided efficient and courteous service to customers.
- Processed cash, check and credit cards for customer purchases.
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Processed merchandise returns and exchanges.
- Kept periodic balance sheets of amounts and numbers of transactions.
- Helped customers locate merchandise.
LIBERTY TAX/Manager /Jessica Willson
TRANSLATOR
Huntsville, AL
09.2017 - 04.2018
- Explained federal and state tax laws to individuals and companies.
- Consulted tax law handbooks and bulletins to determine procedures for preparation of atypical returns.
- Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry and procedures
- Furnished taxpayers with sufficient information and advice to ensure correct tax form completion.
- Computed taxes owed and overpaid, using adding machines and personal computers and complete entries on forms, following tax form instructions and tax tables
- Used all appropriate adjustments, deductions and credits to keep clients' taxes to minimum.
- Scheduled appointments with clients.
- Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns
- Calculated form preparation fees according to return complexity and processing time required.
- Provided future tax planning to clients.
- Prepared and assisted in preparing simple to complex tax returns for individuals and small businesses.
- Experienced with social media and communications platforms.
Translator and Interpreter
Huntsville City Schools
Huntsville, Alabama
05.2017 - 07.2017
- Maintained original content, context and style of messages wherever possible.
- Listened to speakers' statements to determine meanings and to prepare translations, using electronic listening systems as necessary
- Translated messages simultaneously and consecutively into specified languages, orally and by using hand signs, maintaining message content, context and style as much as possible.
FUEL CITY STORE/Owner/Oscar Pourhassani
06.2016 - 04.2017
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
- Processed paperwork and updated accounts with new payments
- Processed new orders, returns, and exchanges, handling transactions per day on average
- Processed refunds and exchanges for different products
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs
- Trained new retail team members in customer-focused strategies, maintaining high team standards
- Prevented losses by watching for suspicious behavior
- Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges
- Maintained accurate register totals by carefully counting and securing cash
- Kept customers happy by quickly processing payments and bagging purchases
- Recaptured sales from dissatisfied customers using conflict mediation skills.
MART/Owner/Mansoor
DRAKE VALERO FOOD
11.2012 - 06.2016
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
- Processed refunds and exchanges for different products
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs
- Trained new retail team members in customer-focused strategies, maintaining high team standards
- Processed [Type] paperwork and updated accounts with new payments
- Processed new orders, returns, and exchanges, handling [Number]+ transactions per day on average
- Kept customers happy by quickly processing payments and bagging purchases
- Satisfied customers with quick and comprehensive support for all needs
- Prevented losses by watching for suspicious behavior
- Maintained accurate register totals by carefully counting and securing cash
- Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges.
ALABAMA INSURANCE AGENCY/Manager/Elva Castaños
INSURANCE SERVICE AGENT
Huntsville, AL
10.2013 - 04.2014
- Reviewed and verified age, name, address and principal sum and value of property, on insurance applications and policies
- Prepared insurance claim forms and related documents and reviewed them for completeness.
- Organized and worked with detailed office and warehouse records, using computers to enter, access, search and retrieved data
- Processed and recorded new insurance policies and claims.
- Examined letters from policyholders and agents, original insurance applications and other company documents to determine if changes were needed and effects of changes
- Entered insurance- and claims-related information into database systems.
MEXICAN STORE/Owner/Carlos
05.2010 - 09.2012
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Processed cash, check and credit cards for customer purchases.
- Computed and recorded totals of transactions.
- Processed merchandise returns and exchanges.
- Supervised others and provided on-the-job training.
- Kept periodic balance sheets of amounts and numbers of transactions.
- Helped customers locate merchandise.
- Provided product information and resolved concerns to assist customers.
Education
Tax Preparation Income Tax -
IRS IN LIBERTY TAX
01.2018
Skills
- Problem Solving Initiative Work Ethic Productivity & Organization
- Human Resources Department Processes Client Inquiries Customer Accounts Management
- Calhoun Community College /Huntsville AL
- Customer Service
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Customer Account Management
- Transaction Processing
- Translation and Interpretation Services
Languages
- Spanish
- Fluent
- English
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Manager
CashExpress
12.2023 - Current
Customer Service Representative
LendNation
04.2023 - 09.2023
TAX PREPARATION CONSULTANT
CERTIFIED NOTARY PUBLIC/TAX PREPARER INCOME TAX
11.2020 - Current
HEWITT/TAX SERVICE/Manager
JACKSON, Alicia K Johnson
01.2020 - 05.2020
BORA BEAUTY SUPPLY /Owner/ Bora Knox
08.2018 - 03.2020
LIBERTY TAX/Manager /Jessica Willson
TRANSLATOR
09.2017 - 04.2018
Translator and Interpreter
Huntsville City Schools
05.2017 - 07.2017
FUEL CITY STORE/Owner/Oscar Pourhassani
06.2016 - 04.2017
ALABAMA INSURANCE AGENCY/Manager/Elva Castaños
INSURANCE SERVICE AGENT
10.2013 - 04.2014
MART/Owner/Mansoor
DRAKE VALERO FOOD
11.2012 - 06.2016
MEXICAN STORE/Owner/Carlos
05.2010 - 09.2012
Tax Preparation Income Tax -
IRS IN LIBERTY TAX