Cristal Northrup
Glenmont,NY
Summary
Contributed to team efforts by applying personal skills and knowledge in various situations. Assisted in creative problem-solving initiatives and embraced opportunities for skill development. Fostered respectful interactions with customers and team members while promoting efficient use of time and resources.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Monro
Glenmont, NY
06.2022 - Current
- Led team in achieving operational efficiency and enhanced customer satisfaction through effective management practices.
- Developed training programs for new hires, improving onboarding processes and staff competency levels.
- Analyzed sales data to identify trends, informing strategic decisions and inventory management initiatives.
- Implemented cost-saving measures that reduced operational expenses while maintaining service quality standards.
- Coordinated staff schedules to optimize coverage during peak hours, ensuring consistent service delivery.
- Mentored junior staff members, fostering professional growth and enhancing team performance metrics.
- Oversaw compliance with safety regulations, maintaining a secure work environment for all employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Office Manager
Buff-O-Matic Transmissions II
Glenmont, NY
12.2014 - 11.2016
- Duties include but are not limited to receiving and making calls regarding vehicle questions, repairs, parts, procedures and authorizations.
- Taking and processing customer, insurance, business and warranty payments.
- Start and maintain all invoices regarding vehicle parts and repairs.
- Maintain filing systems for vehicle repair invoices.
- All stages and documentation regarding used car sales.
- Greeting and addressing concerns for customers for multiple locations.
- Monitoring and overseeing an inventory of over 50+ vehicles at multiple locations including for repairs and/or vehicle sales.
Senior Key Holder, Sales Associate
Tuesday Morning
Glenmont, NY
01.2012 - 01.2015
- Opening and closing functions of retail location.
- Cashiering and other all retail computer operations.
- Training associates.
- Paperwork and record keeping.
- Maintaining and delegating daily duties.
- Design, setup, and restock merchandise.
- Customer service and trouble shooting.
Inventory Control Team Lead(supervisor), Grocery/Dairy stocker-overnight, Bakery Associate and Deli Stocker
Wal-Mart
Glenmont, NY
01.2008 - 01.2012
- Unload general merchandise trucks, organize freight, stock in appropriate area.
- Unload refrigerated foods, stock and store.
- Manage team of associates in unloading trucks for both grocery and general merchandise.
- Assign tasks for stocking and storing overstock and implementing back room organization programs.
- Train associates in variety of different departments.
- Complete and continuously maintain computer training modules over many areas of store operations and policy.
Customer Call Center Associate
Goldstein Auto- Customer Call Center
Colonie, NY
01.2005 - 01.2006
- Receive and initiate calls to existing sales customers regarding car service schedules and appointments.
- Train associates in relevant computer programs.
Clinical Assistant, Assistant House Manager, and Direct Care Staff
Center for Disability Services
Niskayuna, NY
01.2002 - 01.2004
- Began as direct care staff, including physically and mentally assisting with basic daily living functions such as eating, dressing, bathing, personal care and recreational oversight.
- Promotion to Assistant manager position included duties of direct care staff as well as development of house schedule for both staff and clients.
- Providing medical appointment and medication planning and documentation, participate in developing enrichment opportunities for individuals with special needs.
- Complete and maintain trainings and certifications for both physical intervention programs as well as first aid, CPR, and medication administration.
- Train staff in direct care needs, requirements and programs.
- Plan meal menu and prepare meals for 12+ people.
- Household and grocery shopping.
Education
2-Years: Liberal Arts & Applied Sciences - Early Childhood Education
Hudson Valley Community College
01-2001
Regents diploma - undefined
R.C.S. High School
01-1999
Skills
Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Executed accurate money handling procedures to ensure financial integrity
Directed team operations to enhance collaboration and productivity
Executed strategic decision-making processes to enhance operational efficiency
Executed problem-solving strategies to identify and resolve operational challenges
Optimized scheduling and prioritization of tasks to enhance productivity
Assisted customers with inquiries and concerns to enhance satisfaction Supported team members in resolving issues promptly Facilitated communication between departments to improve service delivery
Assisted in organizing training sessions for staff development Supported team members in acquiring new skills through workshops Facilitated onboarding processes for new employees
Oversaw staff operations to ensure efficient workflow and productivity
Assisted in distributing tasks among team members to enhance project efficiency Supported colleagues in meeting deadlines through effective workload management Collaborated with peers to ensure clarity in task assignments
Supported team members in achieving project goals through effective communication and collaboration Assisted in maintaining a positive work environment to enhance team morale Contributed to team success by providing resources and guidance as needed
Facilitated goal-setting processes to align team objectives with organizational strategy
Oversaw staff management to enhance team performance and productivity
Oversaw workload management to optimize team productivity and efficiency
Facilitated conflict resolution processes to enhance team collaboration
Assisted in daily retail operations to maintain store organization and cleanliness Supported team members in achieving sales goals through effective communication Contributed to inventory management by restocking shelves and organizing products
Managed employee scheduling to ensure optimal staffing levels and operational efficiency
Cultivated strong customer rapport to enhance client relationships
Assisted in recruiting candidates through job postings and resume screening Supported interview processes by coordinating schedules and preparing materials Aided hiring managers in evaluating candidate qualifications
Oversaw customer relationship management (CRM) initiatives to enhance client engagement
Oversaw retail operations management to enhance store performance and customer experience
Drove strategic initiatives to enhance sales growth
Assisted in onboarding new employees through structured orientation sessions Supported training initiatives by providing resources and guidance Facilitated knowledge transfer among team members to enhance skill development
Executed comprehensive project management strategies to ensure timely delivery and quality outcomes
Implemented cost reduction strategies to enhance operational efficiency
Led and facilitated meetings to drive collaborative decision-making
Assisted in managing multiple tasks and organizing schedules effectively Supported team members in prioritizing workloads to meet deadlines Contributed to maintaining an orderly workspace for improved efficiency
Executed strategic thinking to identify and address complex challenges
Adapted to changing project requirements to support team objectives Assisted colleagues in adjusting to new processes and workflows Contributed to team efforts by embracing flexible work schedules
Interests
Areas that interest me include but not limited to the areas of art in many forms ie: Painting (canvas, murals, acrylics, watercolors, and airbrush) Drawing (pastels, markers, ink, pencil, charcoal etc) Writing (poetry, inspirational/motivational, children's books) Sculpting, Gardening, Public speaking and Reiki healing
Affiliations
- Multiple positions in supervisory, management capacity and leadership positions.
- Phi Theta Kappa President {Honor Society} : 2000-2001- Hudson Valley Community College
Timeline
Assistant Manager
Monro
06.2022 - Current
Office Manager
Buff-O-Matic Transmissions II
12.2014 - 11.2016
Senior Key Holder, Sales Associate
Tuesday Morning
01.2012 - 01.2015
Inventory Control Team Lead(supervisor), Grocery/Dairy stocker-overnight, Bakery Associate and Deli Stocker
Wal-Mart
01.2008 - 01.2012
Customer Call Center Associate
Goldstein Auto- Customer Call Center
01.2005 - 01.2006
Clinical Assistant, Assistant House Manager, and Direct Care Staff
Center for Disability Services
01.2002 - 01.2004
2-Years: Liberal Arts & Applied Sciences - Early Childhood Education
Hudson Valley Community College
Regents diploma - undefined
R.C.S. High School