Roxana Leon

• Oversees all aspects of daily operations, including procedures, sales monitoring, and planning strategies to support the Sales Department to achieve all objective.
• Identifies areas of improvement and motivates dealership sales management to make improvements and take corrective actions to drive sales.
• Review and monitor marketing and advertising plans for the month/year.
• Daily reviewing sales department performance develops action plans to enhance customer satisfaction (in charge of CSI and ACE).
• Monitoring Inventory of new, used, and CPO, purchasing used cars, controlling reconditioning cost and times, and deciding the price of each vehicle.
• In charge of wholesale and Action vehicles, negotiating with wholesale and Auction buyers.
• Monitoring and creating schedules based on peak sales periods and helping efficient operation
• Implementing new software for the Sales and Service department.

• Nissan Peru New Point of Sale.
• Ensure dealership processes and procedures are established according to best business practices and in compliance with the country's federal laws and regulations.
• Implementing new software for the Sales and Service Department.
• In charge of hiring and training.
• Monitoring team member's performance.
• Develop and maintain strong business relationships with banks and financial institutions.
• follow Nissan Peru's requirements to meet standards.

• Oversees all aspects of daily operations, including processes and procedures.
• Support the Sales Department to achieve all objectives Nissan Corporate requested for New and CPO Vehicles.
• Identifies areas of opportunity and motivates dealership sales managers to make improvements and take corrective actions to drive sales.
• Monitoring new and pre-owned inventory.
• Pricing and discounting inventory.
• Review and monitor marketing and advertising plans for the month/year.
• Monitoring performance for third-party leads (Cost vs Profit)
• In charge of customer service experience, measured by the manufacturer.

• .Generating leads and placing ads to promote the dealership.
• In charge of communicating with third-party lead providers to achieve the dealership sales goals
• In charge of the CRM Vinsolutions and software implementation.
• In charge of 12 Product Specialists.
• In charge of hiring, onboard training, and Initial Sales training.
• Run reports for perforce Calls, Appointments shown, and Sales.
• Coaching by performance - one on one

• Closed the deals with the best possible profit.
• Follow the Sales process to ensure a smooth flow of work.
• Prepares new product specialists by conducting orientation to the sales process.
• Develop individual coaching plans.
• Provides resources and assistance.
• Creating schedules based on peak sales periods and helping efficient Operations.

• Handle all incoming Internet leads and Internet calls.
• Give quotes if the customer requests.
• Assist customers in appropriate vehicle selection.
• Operate the CRM Vinsolutions and Advent.
• Created deals in Advent for customers and closed the deal.
• Get all the paperwork necessary for the Finance Department.
• Get the car ready for a proper delivery.
• Follow up with existing Customers to ensure excellent customer service and get referred.

• Responsible for increasing the amount of vehicle unit sales in an assigned dealership by targeting actual and prospective clients
• Driving traffic for the Internet Sales Department by setting up appointments for prospective customers.
• Assign leads to the Internet Department.

• Responsible for increasing the amount of vehicle unit sales in an assigned dealership by targeting actual prospective clients.
• Driving traffic for the Internet Sales Department by setting up appointments for prospective customers.

DIRECTV SERVICES

Handle 6 different queues.

• New Installation Sale
• Upselling
• Customer Retention
• Trouble Shooting
• Customer Service

RESIDENTIAL HOME PHONE SERVICE

• In charge of 20+ Sales Persons.
• In charge of hiring.
• In charge of the train and coach new sales representative
• provided proper coaching based on QA scores.
• Provided coaching one-on-one based on performance.
• Creating Schedules based on peak periods.
• Created the first Initial training manual.
• Submitting timely reports to the management.
• Listing live calls and whispering answers to the agents.
• Help to close the sale.
• In charge of any system issue, report via email or contact our rep to open a ticket.