Steven Sheetz
Key Account Manager
Minneapolis,MN
Summary
Results-driven Dealer Manager with extensive experience at Safety Speed Manufacturing Co Inc, specializing in customer relationship management and sales negotiation. Achieved significant sales growth by analyzing client needs and executing customized strategies. Skilled in team training and collaboration, enhancing brand visibility and client satisfaction through strategic communication.
Overview
32
32
years of professional experience
Work History
Dealer Manager
Safety Speed Manufacturing Co Inc
Ham Lake
01.2003 - Current
- Domestic and International Sales, producing machine quotes, direct marketing, responding to customer requests, contacting existing customers for referrals, trouble shooting with existing customers, traveling to industry trade shows, communicating with existing dealers to close sales, managing assigned dealer territory.
- Developed strong customer relationships to enhance client satisfaction and loyalty.
- Presented product features and benefits to diverse audiences effectively.
- Collaborated with the marketing team to create promotional materials and strategies.
- Conducted market research to identify potential clients and industry trends.
- Trained new sales representatives on product knowledge and sales techniques.
- Participated in trade shows to promote products and engage with customers directly.
- Maintained accurate records of sales activities and customer interactions consistently.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Maintained accurate records of all sales and prospecting activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated pricing contracts with customers to maximize profits.
- Researched competitors' products, prices, and sales techniques.
- Identified opportunities for cross-selling additional products and services.
- Organized client visits, presentations, product demonstrations and trade shows.
- Coordinated with other departments to ensure timely delivery of orders.
- Collaborated with marketing team to create promotional materials for products and services.
- Negotiated deals and handled complaints or objections.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Listened to customer needs to identify and recommend best products and services.
- Recognized security risks to properly handle situations.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Reduced process lags by training employees on best practices and protocols.
- Managed dealer relationships to enhance product distribution and availability.
- Trained and supported dealers in product knowledge and sales strategies.
- Coordinated marketing initiatives to promote brand visibility and dealer engagement.
- Developed training materials for dealer staff on product features and benefits.
- Facilitated communication between dealers and internal teams for issue resolution.
- Resolved customer complaints quickly and efficiently.
- Ensured all customer inquiries were handled promptly and professionally.
- Maintained accurate records of inventory, sales and other dealership activities.
- Assisted customers with selecting vehicles that best fit their needs and budget.
- Identified opportunities for process improvements within the dealership operations.
- Handled customer complaints in a timely manner while maintaining positive relationships with clients.
- Created marketing plans targeted at potential customers based on market research data.
- Coordinated promotional events to increase brand awareness throughout the community.
- Provided oversight and guidance to staff members in the performance of their duties.
- Tracked submitted deals and connected frequently with dealers to handle open issues.
- Maintained consistent level of business and optimal coverage for areas with external business management presence.
- Built and rebuilt partnerships with independent automobile dealerships by delivering above-average customer service.
- Developed and executed dealer event-oriented marketing promotion to achieve retail market share goals.
- Researched new and existing markets to support dealers with relevant insights.
- Resolved customer complaints and payout errors.
Associate Financial Representative
Northwestern Mutual
St. Paul
01.2000 - 01.2003
- Licensed for Life, Health, Long-term Care, Series 6 & 63 Securities exams. Marketing support, sales, sales support, producing ledgers, sales illustrations, maintaining client files, and responding to client requests.
- Assisted clients in understanding financial products and services.
- Analyzed client financial data to develop tailored strategies.
- Managed documentation for compliance and regulatory requirements.
- Coordinated scheduling and follow-up communications with clients.
- Supported financial representatives in preparing client presentations and reports.
- Maintained up-to-date knowledge of industry trends and market changes.
- Assisted customers in opening and managing investment accounts.
- Participated in team meetings to discuss strategies for providing exceptional service.
- Maintained up-to-date knowledge of products, services, regulations, policies, procedures.
- Executed trades according to client instructions and preferences.
- Responded promptly to client inquiries regarding account information or transactions.
- Prepared reports summarizing customer portfolios, performance, and risk exposures.
- Attended industry conferences to stay abreast of new products and services available.
- Facilitated the resolution of customer complaints in a timely manner.
Manager Trainee
84 Lumber
St. Louis
01.1999 - 01.2000
- Sales, customer service, trade relations, merchandising, estimating, and management training.
- Assisted in managing daily operations and workflow within lumber retail environment.
- Oversaw customer service interactions to address inquiries and resolve issues promptly.
- Monitored compliance with company policies and safety regulations across operations.
- Maintained current understanding of company offerings to better serve customers and team members.
- Worked closely with customers to understand needs and resolve diverse issues.
Architectural Signage Production
Engraphix Architectural Signage
St. Louis
01.1994 - 01.1999
- The delivery and installation of signage, packaging and shipping, and general building maintenance.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated a variety of machinery and tools safely and efficiently.
Education
Bachelor of Arts - History Major
Luther College
Decorah, Iowa05-1999
Skills
- Customer relationship management
- Sales negotiation
- Market research
- Contract management
- Dealer training
- Territory management
- Problem solving
- Effective communication
- Team collaboration
- Conflict resolution
- Time management
- Customer service
- Data-driven decision making
- Operations management
- Sales pipeline management
- Product promotion
- Sales presentations
- Pricing strategy
- Technical aptitude
- Strong negotiation skills
- Brand awareness
- CRM proficiency
- Pipeline management
- Industry trends
- Adaptability and flexibility
- House rule enforcement
- Time management abilities
- Decision-making
- Analytical skills
- Negotiation skills
- Multitasking
- Financial management
- Event planning
- Continuous improvement
- Team leadership
- Goal setting
- Team building
- Attention to detail
- Professional demeanor
- Business development
- Strategic planning
- Active listening
- Problem-solving
- Marketing strategies
- Written communication
- Performance management
- Excellent communication
- Professionalism
- Networking skills
- Project management
- Teamwork and collaboration
- Teamwork
- Organizational skills
Extracurricular Activities
Community soccer, kickball, and softball leagues Volunteer for American Cancer Society
Languages
English
Professional
Affiliations
Adult Recreational Soccer Referee, School Volunteer, MS Society Volunteer
References
References available upon request.
Timeline
Dealer Manager
Safety Speed Manufacturing Co Inc
01.2003 - Current
Associate Financial Representative
Northwestern Mutual
01.2000 - 01.2003
Manager Trainee
84 Lumber
01.1999 - 01.2000
Architectural Signage Production
Engraphix Architectural Signage
01.1994 - 01.1999
Bachelor of Arts - History Major
Luther College