ROXANA MARMANILLO
Aventura,FL
Summary
Dynamic operational leader with 25+ years in the hotel industry, consistently exceeding financial targets while ensuring unparalleled customer satisfaction. Demonstrated success in managing diverse roles and improving operational efficiency. Eager to apply expertise in customer service and organizational excellence to new opportunities in hospitality.
Overview
31
31
years of professional experience
Work History
Task Force Front Desk & Accounting Specialist
Pga National Resort & Spa
Palm Beach Gardens, Florida
01.2026 - Current
- Assessed data on individual hotel reservations for accuracy and compliance.
- Confirmed proper package allocations and ensured accurate transaction postings.
- Generated balance reports for checked-out accounts and closed unsettled accounts.
- Accessed online travel agents’ extranet to process payments to virtual credit cards.
Credit Manager
Trump National Doral Miami
Doral, FL
08.2022 - 12.2025
- Pursued overdue payments from customers through calls, emails, and letters, improving collection rates.
- Oversaw accounts receivable team in weekly AR aging report reviews.
- Reviewed credit applications for direct billing approvals.
- Developed customer relationships to facilitate timely accounts receivable payments, enhancing customer satisfaction.
- Collected and posted deposits for transient reservations, groups and house accounts.
- Collaborated with Catering & Conference Service team to obtain cost estimates for each group booking to ensure funds have been collected prior to groups arrival.
- Ensure clients are billed correctly for all services rendered. Include banquet checks and all pertinent backup with invoice.
- Review sales contracts in detail to ensure concessions and attrition is applied, if applicable
- Process group commission in a timely manner after master account has been paid in full.
- Monthly invoice for the Wellness and Golf Performance Center.
- Prepared daily revenue reports and verified trial balance accuracy.
- Reconciled revenue from PMS and POS systems to ensure accuracy.
- Completed month-end and year-end closings, ensuring audit-ready records.
- Completed weekly cash forecast reporting
- Daily Review of the Guest Ledger to ensure unsettled folios are closed.
- Travel Agent commission payout through TACS
- Reconcile and gather all tax-exempt certificate for month end payout.
Task Force Group Billing Coordinator
Trump National Doral Miami
Doral, FL
02.2022 - 07.2022
- Ensured accurate billing for services rendered to clients.
- Managed all group accounts payable, ensuring accuracy and compliance with invoicing standards.
- Processed group commissions, ensuring timely approval with necessary documentation.
- Verified final payments from groups before processing commission payouts.
- Coordinated with departments to verify invoice accuracy and resolve discrepancies.
- Compiled documentation for invoices, streamlining processing workflow.
- Recorded rebates, tax exemption credits, and miscellaneous charges to maintain accurate financial records.
Task Force Catering & Events
Trump National Doral Miami
Doral, FL
10.2021 - 02.2022
- Developed detailed banquet event orders and floor plans for seamless event execution.
- Compiled and distributed conference agendas and event orders to ensure clear communication and alignment among stakeholders.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Associate Director of Catering & Event Management
JW Marriott Miami Turnberry Resort & Spa
Aventura, FL
11.2018 - 03.2020
- Develops and implements strategies for catering and conference management operations that support achievement of the hotel’s goals
- Works with DOCCS & DOSM to establish and monitor F&B revenue goals for Catering and Group
- Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
- Assist with planning, implementing, managing, and evaluating current programs, events, clinics, etc
- Developed and maintained departmental service standards for conference setup, audio visual, planning, and concierge staff to ensure consistent quality.
- Work closely with operating departments to communicate feedback between team and external clients, in order to continue to improve
- Supported development and implementation of annual budget and marketing plan to align with organizational goals.
Catering Sales Manager
Trump National Doral Miami
Doral, FL
04.2015 - 11.2018
- Sell, negotiate and service catering events (corporate, galas, quince/sweet sixteen, wedding, kosher wedding and holiday party’s) for all size groups ranging from (2-2,500ppl).
- Negotiate food & beverage prices, meeting room rental and other hotel services.
- Customize detailed food and beverage proposal.
- Finalize food, beverage and meeting room set-up requirements with client.
- Conducted tours of hotel and banquet space, showcasing facilities and services to potential clients.
- Draft floor plans to help client visualize the set-up of the space proposed.
- Created detailed banquet event orders, floor plans, and social catering resumes to ensure seamless execution of events.
- Work closely with operational departments to coordinate details and special requests.
- Work on detailed cost estimate to ensure all revenue is collected.
- Maintained ongoing communication with Director of Catering, Executive Chef, and operational team members to uphold service quality.
- Review final invoice to ensure all charges have posted accurately and in accordance of BEO’s and contract before sending to client.
- Estimated food and beverage revenue based on group bookings.
Event Planner
Intercontinental Hotels Group
Miami, FL
06.1995 - 04.2018
- Planned, coordinated and executed weddings and special events.
- Organized corporate luncheons, dinners, conferences and special events.
- Executed event logistics, including facility setup, food and beverage selections, and audio-visual arrangements for seamless guest experiences.
- Oversaw event logistics, venue scheduling and accommodations.
- Managed vendor relationships, coordinated timelines and tracked budgets to ensure successful event delivery.
- Secured revenue growth by converting leads from special events into successful bookings.
Education
Some College (No Degree) - Hospitality
Miami Dade Community College
Miami, FLSkills
- Front desk operations
- Client relations
- Communication skills
- Attention to detail
- Multitasking abilities
- Policy adherence
- Problem solving
- Bilingual communication
- Adaptability
- Team collaboration
- Flexibility
- Dedication to work
- Strong work ethic
- Invoice processing
- Accounts receivable
Accomplishments
Employee of the Month - Reservations August 1998 - Inter-Continental Miami
Computer Literacy
- HIS, Holidex, Delphi, Delphi Salesforce, Meetings Matrix, Opera, MS Office, Google Drives, Social Tables, CeloPay, CI-TY, Micros, Square, Agilysis Versa, POST@Vantage, Freedom Pay, Canary Technologies, Book4Time
Timeline
Task Force Front Desk & Accounting Specialist
Pga National Resort & Spa
01.2026 - Current
Credit Manager
Trump National Doral Miami
08.2022 - 12.2025
Task Force Group Billing Coordinator
Trump National Doral Miami
02.2022 - 07.2022
Task Force Catering & Events
Trump National Doral Miami
10.2021 - 02.2022
Associate Director of Catering & Event Management
JW Marriott Miami Turnberry Resort & Spa
11.2018 - 03.2020
Catering Sales Manager
Trump National Doral Miami
04.2015 - 11.2018
Event Planner
Intercontinental Hotels Group
06.1995 - 04.2018
Some College (No Degree) - Hospitality
Miami Dade Community College