Meylis Pena
Miami,FL
Summary
Organized and dedicated team player with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Front Desk Supervisor/Authorization Specialist
Luis G. Diaz-Rangel, MD
Hialeah, FL
07.2015 - 02.2026
- Obtained pre-certifications and authorizations for chemotherapy IV treatments, and chemotherapy oral treatments.
- Coordinated with nursing staff and physicians to schedule chemotherapy IV treatments and non-chemotherapy treatments.
- Greeted patients in a prompt and courteous manner.
- Facilitated patient reception and managed appointment check-ins and check-outs.
- Guided and assisted patients in the completion of necessary documentation.
- Verified insurance coverage and collected co-pays/co-insurances.
- Prepared patient charts for consultations and organized and requested necessary medical records.
- Took and recorded essential vital signs such as weight, height, blood pressure, pulse, and temperature.
- Managed high volumes of incoming calls and ensured timely responses to inquiries.
- Obtained necessary authorizations and referrals for consultations.
- Supported administrative tasks such as appointment scheduling, document scanning, filing charts, and faxing documents when necessary to maximize overall team productivity.
- Assisted in training new staff, sharing expertise and best practices for optimal performance.
- Ensured accurate data entry of patient information into electronic health record systems (EMR).
- Assisted physicians in physical examinations and translation for non-english speakers.
- Transcribed physician's dictations of consultations into the EMR system accurately and efficiently.
- Coordinated medication refills by liaising with pharmacies.
Education
High School Diploma -
Hialeah-Miami Lakes Senior High School
Hialeah, FL05.2014
Skills
- HIPAA Compliance
- Patient Scheduling and Registration
- Insurance Verification
- Appointment Scheduling and Management
- Front Desk Operations
- Vital Signs
- Electronic Medical Records
- Prior Authorization and Pre-certifications
- HIPAA Guidelines
- Medical Terminology
- Medical Charting
- Payment Collection
Languages
Spanish
Timeline
Front Desk Supervisor/Authorization Specialist
Luis G. Diaz-Rangel, MD
07.2015 - 02.2026
High School Diploma -
Hialeah-Miami Lakes Senior High School