Roxana Nava
Cypress
Summary
Driven Customer Service Consultant with significant experience in managing customer concerns and inquiries. Demonstrates strong problem-solving skills, ability to build rapport with diverse clientele, and adeptness at maintaining high-level customer satisfaction. Recognized for delivery of quality service, resulting in increased customer retention rates and positive feedback.
Overview
9
9
years of professional experience
Work History
Customer Service Consultant
StarBoost Health
02.2025 - Current
- Educate patients on medical testing, procedures, and next steps using clear and empathetic communications.
- Document patient interactions accurately in web-based system while handling sensitive health information.
- Meet performance metrics in a fast-paced, remote environment.
- Use extensive soft skills to support diverse patient populations including bilingual (English/Spanish), rural, and non-complaint members.
- Managed varied customer engagement scenarios by adapting communication style, personalizing solutions, and making independent real-time decisions aligned with organizational objectives.
Shift Supervisor
Starbucks
08.2016 - 01.2025
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes
Education
Other - Esthetician
Ogle school- beauty and cosmetics
Houston, TexasHigh School Diploma - US
North Brook High School
Spring Branch, TXSkills
- Employee training
- Inventory management
- Call center experience
- CRM software
- Shipping and receiving
- Verbal and written communication
- Data entry
- Medical terminology
- Appointment scheduling
References
References available upon request
Languages
- Spanish
- Bilingual
Timeline
Customer Service Consultant
StarBoost Health
02.2025 - Current
Shift Supervisor
Starbucks
08.2016 - 01.2025
Other - Esthetician
Ogle school- beauty and cosmetics
High School Diploma - US
North Brook High School