Summary
Overview
Work History
Education
Skills
Timeline
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ROXANA PALMA

Palmdale,CA

Summary

Experienced and dedicated customer service professional with a strong ability to resolve customer issues efficiently and effectively. Known for excellent communication skills, patience, and a customer-first approach that ensures satisfaction and loyalty.

Experienced with providing quality care and support in fast-paced healthcare.

Overview

9
9
years of professional experience

Work History

Specimen Collector/ Receptionist

New Directions
Lancaster, CA
03.2026 - Current
  • Directed front desk operations to optimize check-in and check-out efficiency.
  • Supervised inventory management for front office supplies to guarantee timely reordering and stock availability.
  • Oversaw collections processes to maintain alignment with regulatory standards and company policies.
  • Managed accurate documentation of all collection activities to ensure compliance with industry regulations.

Childcare Provider

Self-Employed
Palmdale, CA
02.2023 - 03.2026
  • Provide high-quality care for children ranging from infants to school age, ensuring a safe and nurturing environment.
  • Develop and implement age-appropriate activities to promote learning, creativity, and emotional development.
  • Manage daily routines including meals, naps, and playtime while maintaining a structured environment.
  • Monitor children's behavior and address conflicts or issues with patience and professionalism.

Nurse Assistant

Palmdale Regional Medical Center
Palmdale, CA
11.2022 - 02.2023
  • Assisted in the daily care of patients by helping with activities of daily living (ADLs), including bathing, dressing, grooming, and feeding.
  • Monitored patient vital signs, including blood pressure, heart rate, temperature, and oxygen levels, reporting changes to nursing staff.
  • Provided emotional support and comfort to patients, addressing concerns and ensuring they felt safe and cared for.

Nurse Technician

Antelope Valley Medical Center
Lancaster, CA
04.2017 - 08.2022
  • Communicated patient concerns and updates on conditions to nursing staff and physicians.
  • Monitored vital signs of patients and alerted nursing personnel to any changes.
  • Assisted patients with daily living tasks while promoting comfort and safety.

Education

High School Equivalency (HISET) Diploma - undefined

Antelope Valley Adult School
Lancaster, CA
10.2019

Certified Nursing Assistant (CNA) Certificate - undefined

St. Joseph School of Nursing
Lancaster, CA
07.2015

Skills

  • Fluent in English and Beginner Spanish
  • Software: Microsoft Word, Adobe Acrobat, Google Apps; GMAIL, and Google Drive
  • Healthcare: CPR/First Aid Certified

Timeline

Specimen Collector/ Receptionist

New Directions
03.2026 - Current

Childcare Provider

Self-Employed
02.2023 - 03.2026

Nurse Assistant

Palmdale Regional Medical Center
11.2022 - 02.2023

Nurse Technician

Antelope Valley Medical Center
04.2017 - 08.2022

High School Equivalency (HISET) Diploma - undefined

Antelope Valley Adult School

Certified Nursing Assistant (CNA) Certificate - undefined

St. Joseph School of Nursing