Roxana Sanchez

Greeted clients in a professional manner. Interpreting from spanish to English and English to spanish in verbatim to facilitate communication for different companies and services. Some of the companies I have interpreted for include US bank, Progressive insurance, Statefarm insurance, M&T bank, United health care, and Cigna. Some of the services I have interpreted for include 911, 311, Department of children and families, Wic, and clinics.

• Prepared bank deposits and handled business sales, returns and transaction reports.
• Answered incoming calls, emails, and text messages from customers and potential customers.
• Put together budgets based upon costs and fees for successfully operating business.
• Developed and implemented marketing strategies to generate new customers and increase profits.
• Created schedules and set appointments.

• Interacted with customers by phone, email, or in-person to provide information.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Monitored office supplies and made arrangements for restocking of low-stock items.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.