Roxana Villa
Fort Irwin,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team as well as individually to reach personal and business goals. Known for successfully handling escalated customer support issues and emphasizing on customer satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Associate
HGreg
Tampa
03.2022 - 09.2022
- Introduce the clients to the way the process is intended to go from beginning to end. Setting the right expectations and building rapport.
- Present and test drive vehicles. Explore all possible options to meet the client's very specific needs.
- If moving forward, present the numbers at my manager's discretion. Put the deal jacket (folder) together and signed
- First, to the manager who signs off on it. Promptly scanned and pass on to the underwriting team with as much information word to mouth to expedite the process
- After deal goes through and tag is paid for at the cashiers guiding soon thereafter to the insurance department while the car gets detaile and lastly adding the tag and make sure to follow up even after the sale.
Appointment
Momentum Solar
Tampa
09.2020 - 05.2021
- Memorizing and reciting sales scripts or statements prepared by the employer.
- Approaching and talking to people in malls, on the street, and in their homes.
- Displaying knowledge of the solar panels and company's background.
- Obtaining their permission to set up an initial consultation at their convenience.
- Building a connection with people and following up.
Customer Service Specialist
Conduent
Tampa, FL
10.2019 - 09.2020
- Answer customer's calls, chats, and emails.
- Provide customers with account information, assist with troubleshooting steps as well as creating tickets for escalations and complaints resolution.
Education
MT - Massage Therapy
Erwin Technical College
Tampa, FL06-2015
High School Diploma -
Brauilio Alonso High School
Tampa, FL06-2010
Timeline
Sales Associate
HGreg
03.2022 - 09.2022
Appointment
Momentum Solar
09.2020 - 05.2021
Customer Service Specialist
Conduent
10.2019 - 09.2020
MT - Massage Therapy
Erwin Technical College
High School Diploma -
Brauilio Alonso High School
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