ROXANA LILI OSORIO GONZALEZ
EVERETT,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Security Agent
ACTS
01.2023 - Current
- Inspects airline equipment and checks for any unauthorized items
- Screens cargo using equipment/method designated by customer and according to customer’s specifications
- Performs aircraft monitoring, passenger wanding and gate guarding according to customer’s specifications
- Observes and monitors unit activity and facility surroundings when not performing inspection/validation duties
- Performs all other duties as assigned by management
- Reports to Operations Supervisor or Operations Manager, depending on size of unit
- Activities overseen by Lead or Senior Lead, depending on size of unit
- Works non standard work hours, evenings, weekends, holidays
- Management reserves the right to modify, add, or remove duties and to assign other duties as necessary
Cleaner
Janitronics Building Services
09.2022 - 01.2023
- Vacuum, sweep, and mop floors
- Clean and sanitize bathrooms
- Clean counter tops, microwaves, and refrigerators in break rooms
- Restock supplies in bathrooms, break rooms and common areas
- Empty all trash cans and replace liners, clean receptacles as necessary
- Dust and clean cashier stalls, ceiling light fixtures
- Clean windows and mirrors
- Maintain janitor closets in a clean, safe and operable condition
- Follow safety rules and use safety precautions
Cold Kitchen Assembly
Dnata Catering
04.2019 - 08.2022
- Comply with all HACCP/GMP and 121 Group sanitation and proper food handling policies and procedures
- Portion and garnish hot cooked foods, such as meat and vegetables, into individual serving dishes
- Inspect dispensed items for contamination by foreign bodies
- Properly return food for storage or dispose of unused food items or supplies to proper storage facility for future use with adherence to dating and rotation schedule
- Remove pans or trays of portioned salads, desserts, rolls, cream, and other cold food items from refrigerator or pantry, and place at appropriate station for tray assembly counter/tables to facilitate assembly of meal trays
- Store completed trays in airline storage carts or containers to be transported to airplane
- Employee is regularly exposed to extreme cold (35-40 Degrees)
- While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits
- Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan
- Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly
Equipment Assembler
ABM Industries
07.2018 - 04.2019
- Pack trolleys with airline equipment in accordance with individual airline specifications to meet schedule
- Pack trolley to exact diagrams for drawer configuration and quantity of consumables
- Maintain organization of products in bond rooms
- Ensure that packed chinaware, glasses and assorted serving equipment are defect free and clean
- Ensure that liquor packs are to airline specification in quantity and configuration in container
- Follow HACCP requirements for this area
- Work in safe manner to prevent accidents to self and coworkers
- Other duties as assigned by unit Supervisors
- Be able to work safely while following all safety requirements
- While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits
- Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time
Cashier/ Crew Member
McDonald's
01.2018 - 07.2018
- Cleaned and sanitized work areas, equipment, utensils, dishes or silverware
- Answered customer's questions and provides information on procedures or policies
- Handled monetary transactions effectively via cash, credit and debts cards
- Stored and restocked items and kept records of store inventory.
Cashier
Market Basket
06.2016 - 03.2018
- Answered customer's questions and provides information on procedures or policies
- Handled monetary transactions effectively via cash, credit and debts cards
- Followed proper procedures pertaining to guest transactions
- Accurately made changes as needed and maintained accurate and legible balance sheets
- Worked with safety as a priority, and follows department and company safety standards.
Education
Hospitality Training Program Certificate -
International Institute of New England
Revere, MA03.2019
High School Diploma -
Everett High School
Everett, MA06.2017
Skills
- Leadership
- Customer Service
- Creativity
- Critical Thinking
- Payment Processing
- Fluent in English & Spanish
- Problem Solving Skills
Timeline
Security Agent
ACTS
01.2023 - Current
Cleaner
Janitronics Building Services
09.2022 - 01.2023
Cold Kitchen Assembly
Dnata Catering
04.2019 - 08.2022
Equipment Assembler
ABM Industries
07.2018 - 04.2019
Cashier/ Crew Member
McDonald's
01.2018 - 07.2018
Cashier
Market Basket
06.2016 - 03.2018
Hospitality Training Program Certificate -
International Institute of New England
High School Diploma -
Everett High School