Roxana Lynn Aguilar
Meriden,CT
Summary
Experienced professional with over 9+ years in office settings, specializing in information management, scheduling, and policy adherence. Proven track record in medical administrative support staff role, bringing a detail-oriented approach and strong organizational skills. Capable of managing multiple projects simultaneously with high accuracy. Thrives in collaborative team environments.
Overview
14
14
years of professional experience
Work History
BA II, Medical Administrative Support
Yale New Haven Hospital
20 York Street New Haven, CT 06519
09.2023 - Current
- Streamlined management of patient medical records to optimize care delivery.
- Handled inquiries with professionalism to support positive interactions.
- Support hospital compliance efforts by adhering to privacy policies and HIPPA regulation’s when handling sensitive patient information.
- Accelerated admission process through precise data gathering and entry.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Optimized task management to consistently adhere to deadlines.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
School Bus Attendant
WE Transport LLC.
80 Logan Street, Bridgeport, CT 06607
02.2022 - 08.2023
- Worked with bus driver and parents to meet specialized needs of passengers.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Enforced CT safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
- Completed timely and detailed incident reports, following corporate guidelines for accurate record keeping.
- Communicated with bus drivers, contractors and schools regarding route changes.
Office Manager
New England Auto World
07.2015 - 09.2019
- Ordered all inventory needs for the sales department, service department, as well as the office.
- Handled all the filing; set up and maintained office procedures to efficiently maintain an organized work environment.
- Entered all customer information in database to ensure all privacy as well as adhering and following state policies for customer data record keeping.
- Enter all customer information in database and confirm all customer concerns at time of visit.
- Gather customer warranty information to better assist the service manager once the vehicle has been diagnosed
- Answer calls to schedule appointments for customer interested in having their vehicles serviced
- Place calls to customers to inform them that their vehicle is ready to be cashiered and lastly coordinate an appropriate pick up time
- Collect monetary for all customer repairs made to their vehicle
- Certified Emission Center; duties consisted of printing daily activity log for the Controller as well as putting together all earning from previous day to be logged in
- Collecting all monetary gains for the testing center
- Enter all parts with their corresponding open repair orders
- Then make a purchase order for the parts attached to each repair order according to monthly vendor accounts used by the company
- Before closing all repair orders, be that of customers or inventoried vehicles I would have to make sure all currencies attached to repair orders matched all purchase orders paid to vendors matched all closing accounts (for no error).
- Entered all transaction in general ledger for accounting purposes.
- Reconciled accounts in software to ensure all transactions were received and being closed correctly on a monthly basis.
- Handled daily deposits of cash as well as wire transfers.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Improved communication between departments for better collaboration and problemsolving.
- Oversaw budgeting process, ensuring accurate financial reporting and adherence to established guidelines.
Pro-Account Sales Associate
The Home Depot
03.2011 - 06.2015
- Proficient in design programs used to build itemized material list for local contractors
- Executed my expected sales for the week of $20,000
- Expedited all contractor orders in a timely manner
- Handled confidential information in a professional manner
- Help build more business within the company by signing contractors as well as customers up for promotional savings through our Home Depot App.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
Warren Harding High School
Bridgeport, CTAssociates Degree - Early Childhood Ed
Housatonic Community College
Bridgeport, CT05.2026
Skills
- Emergency Evacuation
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Computer Skills
- Excellent Communication
- Attention to Detail
- Multitasking Abilities
- Organization and Time Management
- Critical Thinking
- Calm Under Pressure
- Medical Administrative Support
Languages
Spanish
Native or Bilingual
Timeline
BA II, Medical Administrative Support
Yale New Haven Hospital
09.2023 - Current
School Bus Attendant
WE Transport LLC.
02.2022 - 08.2023
Office Manager
New England Auto World
07.2015 - 09.2019
Pro-Account Sales Associate
The Home Depot
03.2011 - 06.2015
High School Diploma -
Warren Harding High School
Associates Degree - Early Childhood Ed
Housatonic Community College