Roxane Drake
Springfield,OR
Summary
Experienced Assistant Program Manager delivering program coordination, compliance-focused documentation, and efficient scheduling. Known for client advocacy, team collaboration, and problem-solving while supporting resident care plans, safe environments, and timely service delivery.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Assistant Program Manager
Alvord Taylor
10.2019 - 03.2026
- Reviewed service documentation to ensure accuracy, completeness, and on-time submission.
- Coordinated staff scheduling coverage to maintain shift continuity.
- Enabled delivery of individualized service plans and resident care objectives with organized follow-through
- Reviewed incident reports and executed follow-up on corrective actions and notifications.
- facilitated communication across family teams, clinical teams, and case managers to support resident needs.
- Led staff meetings and trainings to communicate program updates, policy changes, and industry trends.
- Built strong relationships with clients’ families by providing progress updates and collaborating on care plans.
- Ensured compliance with state and federal regulations through recurring audits of documentation and processes.
- Increased client satisfaction through development and implementation of individualized care plans.
- Coordinated with external agencies to secure additional resources or services for clients as needed.
- Implemented strategies to maintain client safe living environment by addressing potential hazards and monitoring facility conditions.
- Coordinated services and therapy for residents while managing attendance for scheduled appointments.
- Responded to injuries, accidents, and allegations of abuse and misconduct by enforcing company policies and escalating to law enforcement when appropriate.
- Managed direct care staffing responsibilities to strengthen adherence to behavior support and safety protocols.
Direct Support Professional
Alvord Taylor
01.2011 - 10.2019
- Supported daily living activities, reinforcing independence, dignity, and personal choice for individuals served.
- Coordinated community outings, transportation, and appointments to promote engagement and continuity of care.
- Administered medication reminders and monitored routines to maintain health, safety, and compliance.
- Documented behaviors, incidents, and progress notes accurately for care team review.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Advocated for clients' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to and from medical appointments with safety and efficiency.
- Monitored clients' overall health and well-being and noted significant changes.
- Entrusted to handle confidential and sensitive situations in a professional matter.
Night Auditor
Phoenix Inn Suites
03.2006 - 12.2010
- Audited room charges, taxes, and adjustments to support accurate billing and account balances.
- Reconciled nightly folios, payments, and cashier reports to maintain accurate end-of-day financial records.
- Processed guest check-ins and checkouts during overnight shifts with prompt, professional service.
- Generated daily occupancy, revenue, and exception reports for management review.
- Resolved guest concerns, reservation discrepancies, and billing questions with calm, efficient communication.
- Monitored property activity, enforced overnight procedures, and documented incidents for shift continuity.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Education
High School Diploma -
Willamette High School
Eugene, OR06-1983
Skills
- Project documentation
- Scope management
- Program coordination
- Scheduling expertise
- Schedule planning
- Attention to detail
- Time management
- Problem-solving
- Analytical thinking
- Client advocacy
- Organizational skills
- Team collaboration
- Meeting facilitation
Accomplishments
- Supervised team of 17 staff members.
- Achieved no errors by completing Audits with accuracy and efficiency.
Certification
- Leadership Training
- OIS
- First Aid/CPR
Timeline
Assistant Program Manager
Alvord Taylor
10.2019 - 03.2026
Direct Support Professional
Alvord Taylor
01.2011 - 10.2019
Night Auditor
Phoenix Inn Suites
03.2006 - 12.2010
High School Diploma -
Willamette High School